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Imperial Ford
Mendon, MA
1,007 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a nine-brand automobile dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis, and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,007 reviews
August 03, 2021
Lynda was amazing! She explained everything well, was very kind and patient while I made my decision. Even after the purchase she has been amazing! very kind and patient while I made my decision. Even after the purchase she has been amazing! More
by jen
Employees Worked With
Lynda Glassey
August 03, 2021
Saw car I was interested in on their website and inquired. Marc Foley got right back to me and said the car was in stock and when I went to the dealer the car was pulled up front and ready for us to inquired. Marc Foley got right back to me and said the car was in stock and when I went to the dealer the car was pulled up front and ready for us to take a test drive. Brian O'Malley was great to work with and he got us the deal we were happy with and then Bob Pierce in finance worked with us through the finance and warranty options and was very helpful as well. Overall a great experience. Thanks!! More
by JGalimi
July 29, 2021
The service department at Imperial Ford diagnosed and repaired my Ford Fiesta. I am COMPLETELY SATISFIED. Daniel Pheonix kept us informed and updated on the status of the repair. He arranged for a ren repaired my Ford Fiesta. I am COMPLETELY SATISFIED. Daniel Pheonix kept us informed and updated on the status of the repair. He arranged for a rental car. We brought it over Sunday night and was repaired by Wednesday. More
by Crownfury1
Employees Worked With
DANIEL PHEONIX
July 28, 2021
I own a 2020 Ford Escape Titanium. From the purchasing of the vehicle to having service on the car I cannot say anything but great things about this dealership. Everyone I have dealt with has been professio the vehicle to having service on the car I cannot say anything but great things about this dealership. Everyone I have dealt with has been professional. I had a routine oil change yesterday and Donald Hanscom Jr was the person I dealt with in the service area. He was helpful, friendly and very professional. The waiting area is a pleasure to sit in and I love the car wash that is included at the end. Would highly recommend this dealership and it’s staff. Ann Gleavy More
by AnnG
Employees Worked With
Donald Hanscom Jr., Sean LaBarge
July 27, 2021
I just bought a Navigator from this dealership, Mike Potenza was the agent and salesman, he did terrific job and helped me trade my vehicle. Thanks for the good easy transaction! Potenza was the agent and salesman, he did terrific job and helped me trade my vehicle. Thanks for the good easy transaction! More
by tmimouni
Employees Worked With
Michael Potenza
July 26, 2021
Brought my car in because of front end noise. Talked to Don Hanscom. He was really friendly and helpful. He told me to leave it and he would see if he could fit me in. Not only did he fit me in, but the ca Don Hanscom. He was really friendly and helpful. He told me to leave it and he would see if he could fit me in. Not only did he fit me in, but the car was fixed that day. He called to keep me updated. Very happy with the service. See Don if you need service done to your car. More
by Stella
Employees Worked With
Don Hanscom
July 24, 2021
Lynda was very professional and helpful. She did an excellent job helping me through the process of buying my car. I would highly recommend her. excellent job helping me through the process of buying my car. I would highly recommend her. More
by bluzerl
Employees Worked With
Lynda Glassey
July 23, 2021
Tony DelPrete did a fabulous job helping me to buy a new car. He was patient, answered all my questions and made the purchase a breeze. If you’re looking for a new car, call Tony and you won’t be sorry. car. He was patient, answered all my questions and made the purchase a breeze. If you’re looking for a new car, call Tony and you won’t be sorry. More
by pjdelprete
Employees Worked With
Mckenna O'brian
July 22, 2021
Cannot say enough about how great dealing with Imperial was.. Very Quick and Very Efficient. From the Manager, Tony the Salesman, and the Finance Department was.. Very Quick and Very Efficient. From the Manager, Tony the Salesman, and the Finance Department More
by Sandy
July 21, 2021
I came with a goal to upgrade to a truck and Tony did a great job working with me to work out the best deal. AJ in finance also went above staying past close and worked out what he could on his end to get great job working with me to work out the best deal. AJ in finance also went above staying past close and worked out what he could on his end to get the numbers just right. More
by KYLE L.
