Imperial Ford

2012 Ford Raptor purchase- Horrible Expierence wanted to share by far the most frustrating car buying experience I have had in my 40years. There isn't enough space here to put down all the details wanted to share by far the most frustrating car buying experience I have had in my 40years. There isn't enough space here to put down all the details but this should of been the easiest sale of the year. The customer service and response from Kim in the finance dept was awful, no call backs, bad responses when I did reach her. They could not accommodate a meeting before there team meeting, even though I was traveling 2hrs, at 9am. They couldnt FedEx me the documents that I needed to complete the sale to save me a needless trip. If you don't have the ability to complete transactions in an online sales environment please do not advertise online. Out of state customers and online vehicle purchasers beware, don't waist your time with companies that do not put the customers first. There are way to many other great dealers out there. More

pleasant, helpful and sweet while i find $200 for a light to highlight my license plate silly and ridiculous, i know it's not Frank Best who sets the price. He was incredibly fr while i find $200 for a light to highlight my license plate silly and ridiculous, i know it's not Frank Best who sets the price. He was incredibly friendly and helpful and overall kind, not stressed or wanting to push me out the door, which is something very important to me and says a lot about his character. More

Excellent customer service! I am a new customer as of January 4th 2018. Thank you for your awesome customer service in your sales and service departments. Each time I've been the I am a new customer as of January 4th 2018. Thank you for your awesome customer service in your sales and service departments. Each time I've been there I was treated so well, like I've been a customer for years. Everyone was so kind and helpful. Keep up the good work!! More

Customer Brian Ceccarelli This was one of the best experiences I have had buying a vehicle. I was looking for the truck of my dreams as a guy and the staff made my dream come This was one of the best experiences I have had buying a vehicle. I was looking for the truck of my dreams as a guy and the staff made my dream come true. I will do all my car/truck shopping here for now on. More

Great Service Experience I had my Ford Escape recently serviced at Imperial Ford. I had an appointment for an oil change, but I needed the heat in my car repaired as well. The I had my Ford Escape recently serviced at Imperial Ford. I had an appointment for an oil change, but I needed the heat in my car repaired as well. The guys at Imperial were great. Rick reassured me that they would be able to fix the heat in addition to the recommended service and had me on my way at a reasonable time. More

Ford Service The ford service dept. was an exceptional experience. I made an appointment and after diagnosing the problem was told to come back the next day and th The ford service dept. was an exceptional experience. I made an appointment and after diagnosing the problem was told to come back the next day and the part would be in. I was told it should take about an hour. I arrived the next day and 40 minutes later was on my way. Honest and on time !!! Excellent More

Great Service Had my van serviced at Imperial Ford. Don was very helpful and up front about what my car would need and the cost. He let me know that I could wait to Had my van serviced at Imperial Ford. Don was very helpful and up front about what my car would need and the cost. He let me know that I could wait to have certain services perfomed like brakes and tires. I appreciated him not talking me into getting things done that weren’t needed at the time. More