Imperial Toyota

I would like to formally express my dissatisfaction with my recent experience at Imperial Toyota. Although I was well attended by Lorrayne and Laís, and I appreciate their service, there are important is my recent experience at Imperial Toyota. Although I was well attended by Lorrayne and Laís, and I appreciate their service, there are important issues that need to be addressed. First, the discounts advertised on the website were not clearly explained. I was not informed that the advertised discount only applies if the trade-in vehicle has less than 100,000 miles, and that otherwise the discount decreases by $1,000. I was also not properly informed that the $900 discount applied to the first three installments was not cumulative with the other offer. It does not make sense to advertise multiple discounts if customers can only choose one, and this lack of transparency is frustrating. Additionally, I was not offered any negotiation. I was told that the website price was final. Even so, I accepted all conditions because I liked the vehicle. However, what concerns me most is the delay in delivery. My contract was approved more than two weeks ago. I have signed all documents and submitted everything requested. Despite this, the vehicle has not been delivered yet. Now I am being told that the bank will call me again and that I must say that I already have the vehicle in order for the funds to be released. This is extremely concerning, since I do not have the vehicle in my possession. I have also been informed multiple times that the vehicle was arriving, but so far nothing has happened. When I call, I feel that I am not receiving clear and transparent information. If I had known the process would be this slow and complicated, I would have considered purchasing from another dealership. I respectfully request clarification and a prompt resolution to this situation. More

Devin was a great help, needed a tune up and he had me in an out within an hour and a half. Thanks again an out within an hour and a half. Thanks again More

My mother in law brought her car in for 30k service . The service advisor Gene Derosches was super supportive and understanding for her needs . He took personal care and followed up with regular updates The service advisor Gene Derosches was super supportive and understanding for her needs . He took personal care and followed up with regular updates and exceeded all expectations She felt supported and appreciated More

I never like going to the dealer for service. most treat people like they don't have a clue. when I went to Imperial Toyota it was very different. Jarett Viens made the experience an actual pleas most treat people like they don't have a clue. when I went to Imperial Toyota it was very different. Jarett Viens made the experience an actual pleasant one. thank you! More

I had my Tundra serviced. it was an urgent situation as i was headed out of town. the service advisor, Jarett Viens did an exceptional job getting the vehicle in and the servi it was an urgent situation as i was headed out of town. the service advisor, Jarett Viens did an exceptional job getting the vehicle in and the service completed quickly. More

I recently had my Camry serviced at this dealership. My service advisor, Gene Desroches, was outstanding. Gene fully explained all the services being performed and kept in touch with me during the day. My service advisor, Gene Desroches, was outstanding. Gene fully explained all the services being performed and kept in touch with me during the day. The experience was smooth and done correctly. This is an extremely well run dealership. I would recommend Gene to anyone who needs a car serviced by a highly professional team. More

The dealership had a good variety of options and multiple people to answer questions. We worked with Fawad who was kind and helpful. people to answer questions. We worked with Fawad who was kind and helpful. More

First time coming in and I was greeted instantly. Within 5 minutes I was already looking at my receipt as my car was being taken for the Quadruple Deal Oil Change Special. Service is extremely quick Within 5 minutes I was already looking at my receipt as my car was being taken for the Quadruple Deal Oil Change Special. Service is extremely quick and they have plenty of TVs, drinks and snacks to use while waiting. More

Everyone here is so nice and helpful. Coming to Imperial Toyota for my car services is so convenient. Additionally, their quad oil deal is unbeatable! Curtis Jones, one of the service Adv Coming to Imperial Toyota for my car services is so convenient. Additionally, their quad oil deal is unbeatable! Curtis Jones, one of the service Advisors, was so helpful today. He was so nice and made sure I understood everything. More