Ira Lexus Danvers

Many fictional stereotypes regarding car dealers are true of IRA Lexus. These guys have terrible customer service. After some arm twisting and multiple emails and phone calls I was able to negotiate the pr of IRA Lexus. These guys have terrible customer service. After some arm twisting and multiple emails and phone calls I was able to negotiate the price I wanted for a used RX 400h. There was another dealer who I was talking to who had almost the same vehicle and only slightly more expensive with fewer miles, I wish I would have gone with them instead because the hassle at IRA is not worth it when you have so many choices for car buying. When I went to pick up the vehicle, which they said would be ready, after signing paperwork I was informed that I could not take the vehicle until they received the funds from my loan. This was in spite of having told them well in advance that I would be financing through USAA. They indicated that this was no problem, they deal with USAA frequently, etc, etc. I even provided them the forms ahead of time. I have used USAA to buy my vehicles for many years and NEVER had a dealer say they would not let me take the vehicle when presented with the bank draft from USAA Federal Savings Bank. A massive financial institution. The chances of them not getting paid were zero. Utterly outrageous. Moving along, I contacted USAA and found out that IRA never even faxed over required paperwork until the next day, then even though they had full confirmation over the phone from USAA directly that the loan was valid and the funds were being dispersed, they still would not let me take the vehicle. I had been re-arranging my schedule, driving an hour to the dealership, etc, etc... and these clowns just don't get it. Everyone at USAA who I spoke to was incredulous and said they had never heard of major car dealer acting this way. As I said, I've bought multiple vehicles using this same process at dealers big and small and NEVER had an issue until now. Nobody has ever questioned whether USAA was really going to send the money for the loan. Funny thing too... they tried to say on the day that I first was to pick up the car that if I would be willing to finance through them instead then I could have taken the vehicle right away. NO THANKS. I'm not going to let this company make even more profit by going through their own financing after they have acted this way. Unfortunately, I already signed paperwork so it was too late to go take the other deal from the other dealership. It seems likely that this is probably part of a shady scheme to get people to finance through the dealer instead of on their own. It is probably illegal but I am not a lawyer. In the best case, even if it is legal it is a blatant attempt to circumvent various consumer protection laws and it SHOULD be illegal. Eventually I got my car two days later, but not before their finance people screwed it up in just about every way possible. They could have gotten an electronic direct deposit but they neglected to fill in the necessary information on the draft which was faxed over and instead asked for a check to be mailed from the bank, then they didn't provide a FedEx account number when it was requested, but fortunately USAA was kind enough to pick up the tab and send it priority overnight before the deadline for noon delivery the next day. With a less accommodating bank, I may have faced further delays because of these shenanigans. My advice is to NEVER set foot in this dealership. Ever. In fact IRA is part of a large conglomerate called Group 1 Automotive, and I would probably tend to avoid any dealership who is part of this group from this point forward, though I can't say for sure if this nonsense is part of corporate policy, or if IRA Danvers is just a bunch of clowns giving everyone else a bad name. I've never experienced such a hassle when buying a car, ever. If you are feeling brave and still want to check them out... BEWARE, and don't say I didn't warn you. I do feel bad about listing the two sales guys, Gene Porzio, and Lenny Goldwasser whom I primarily dealt with, because I cannot be sure if any of this was really their fault, or if they would have faced discipline for not following a certain "script" laid out by corporate. I know that being a car salesman is a very hard job, but this experience was so egregious, that I just had to say something. The sales people seemed like OK guys and I'd probably give them a second chance if I ever met them again in a different dealership. I think they tried their best under the circumstances. More

Probably the easiest car purchase I have made in the last 20 years. I told my salesperson , Elliot Honig , what car I wanted ,color ,equipment and model. Although it was not at the dealership the management 20 years. I told my salesperson , Elliot Honig , what car I wanted ,color ,equipment and model. Although it was not at the dealership the management team was able to locate my choice and secure it for me. I made the deal I wanted signed the paperwork and picked up my new Es 350 a couple of days later as promised. Elliot Honig And Dan Kaboub and Willy Moy made it a very easy transaction for me and going through the finance office with Jose was just as pleasant. More

WOW what and experience. I have to say I was very very nervous gin got Ira Lexus. I went on a weekend when my boyfriend was unavailable and I never thought that buying a car as a young woman alone in a c nervous gin got Ira Lexus. I went on a weekend when my boyfriend was unavailable and I never thought that buying a car as a young woman alone in a car dealership would be so easy and enjoyable. From start to finish Elliot was professional, warm, knowledgeable and understanding. At no point in time did I ever feel pressured or uncomfortable working with him while buying this car. He was not pushy nor was he dishonest or deceitful in anyway about the transaction. I felt the entire time as if he was an old friend HELPING me to make the best decision rather than steering me in one direction or another. I truly appreciate all of the time and energy Elliot put into selling me my new vehicle. I could not be happier with the car or the service received. I would definitely recommend Lexus in Danvers to anyone searching for a Lexus and further would insist you ask for Elliot. I feel lucky to have had such a wonderful person helping me with a difficult purchase. Elliot you are the best and have transformed my opinion of used car dealers. You will be seeing me next time!!! More