Ira Toyota of Danvers

My experience @ Toyota Just easy and happy with the customer service that I was provide with and happy with my choice of vehicle I will be recommending Toyota to my friends Just easy and happy with the customer service that I was provide with and happy with my choice of vehicle I will be recommending Toyota to my friends and family !! More

Terrible Service Terrible first experience. Replaced my tires. Didn't screw one on right. Broke down on I-95. 3 hours to get a tow truck, fearing for my life. The fix Terrible first experience. Replaced my tires. Didn't screw one on right. Broke down on I-95. 3 hours to get a tow truck, fearing for my life. The fix the tires but refuse to take the bill for the tow, despite saying they would. No compensation for either experience or tow. Sitting here with a $140 bill for towing, traumatic experience, and no semblance of even an apology. And they never replaced half my tire caps. Their service team is a joke and the person who runs it, Mitch, is unresponsive. This company lacks integrity and professionalism .Go to Lynn if you prefer Toyota service, where they don't cause you a mild panic attack and breakdown on major highways. More

Thank you! I lease my car through Ira Toyota of Danvers and they’re great. They’ve taken care of me from the time I walked into the show room and every step of t I lease my car through Ira Toyota of Danvers and they’re great. They’ve taken care of me from the time I walked into the show room and every step of the way. Thanks Mike for the great service today when I brought my car in for an oil change! More

Great service. Ira Toyota has great service and it’s my second time dealing with Brendan Block and he is very friendly, informative, courteous and explained everythi Ira Toyota has great service and it’s my second time dealing with Brendan Block and he is very friendly, informative, courteous and explained everything very well. More

Great service . My Vehicle was looked at promptly and I was informed quickly by the service manager the condition and how to proceed moving forward. . My Vehicle was looked at promptly and I was informed quickly by the service manager the condition and how to proceed moving forward. More

Excellent experience that I have come to expect Bruce Brewer as always, explained the work being done and how it would increase my safety and comfort while driving. The comfort of the waiting room Bruce Brewer as always, explained the work being done and how it would increase my safety and comfort while driving. The comfort of the waiting room made the waiting time go quite quickly. More

Great buying experience Bought my rav 4 at ira, great people to work with, made my buying experience a pleasure, I can't wait to go back for my scheduled service Bought my rav 4 at ira, great people to work with, made my buying experience a pleasure, I can't wait to go back for my scheduled service More

Mmaintanance Very informative with several options on plan for older car conferred and worked with me to get plan that was reasonable good expierience recommend ir Very informative with several options on plan for older car conferred and worked with me to get plan that was reasonable good expierience recommend ira More

Truck Robed and Lied to by Management My truck was robbed while at the dealership. Money and items were stolen from the vehicle. When I finally got in touch with the manager he said he was My truck was robbed while at the dealership. Money and items were stolen from the vehicle. When I finally got in touch with the manager he said he was going to look into this and get back to me the next day. When I received no calls for two days after that I tried to get in touch with him again, and then it was almost impossible to get a hold of him. The way I finally got him to call me back was by calling the customer service representative who made him call me back. He said that he did not find anything from the security tapes but he was going to pay me back for the money that was stolen. This was weeks ago and I have heard nothing more and have not been reimbursed. It is obvious now that the manger was lying to me the entire time and never actually intended to help me. I have been a customer at this dealership for many years now and even with that they treated me like dirt. I would avoid this dealership at all costs not because money was stolen, since this can happen. I would avoid it because the upper management is very untrustworthy and customers are treated extremely poorly here. Until this dealership decides that customers should be treated properly, I have no intent to trust anyone at this dealership with my truck. This behavior is not appropriate for any reputable business and tarnishes the entire Toyota brand name. More

New Sieanna This is the 3rd car I purchased from IRA Toyota. Excellent sales people's, and has a reliable service department. I have and will recommend IRA Toyo This is the 3rd car I purchased from IRA Toyota. Excellent sales people's, and has a reliable service department. I have and will recommend IRA Toyota. More