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Ira Toyota of Manchester

Manchester, NH

Overview
Employees
Reviews
Vehicles
4.5
1,844 Reviews
At Ira Toyota of Manchester, supportive service is the name of our game. Whether this is your first car buying venture, or you’re a well-seasoned vehicle purchaser, our team of experts has the knowledge needed to properly assist you.Since the very beginning, we’ve created a standard practice of going above and beyond the expectations of drivers near Amherst, Bedford, and Derry. That way, you’ll always feel confident that we’ll appropriately address all your needs—no matter how big or small.
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33 Auto Center Rd

Manchester, NH

03103

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Showing 1,844 reviews

October 17, 2023

Pleasant staff and clean waiting area. Online scheduling app created my appointment as a drop-off, though I didn’t request it or plan for it. More

by Brian.p.bell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra
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Oct 17, 2023 -

Ira Toyota of Manchester responded

Thank you for your feedback! We're pleased to hear that you found our staff pleasant, and our waiting area clean. We apologize for any inconvenience with the online scheduling app creating your appointment as a drop-off, even if it wasn't requested or planned for. We'll certainly look into this matter to improve our booking process. Your satisfaction is important to us, and we're here to make your experience better. Thank you for choosing us!

Helpful
October 16, 2023

All work done in a timely manner. Was kept informed of all issues. Thank you. More

by munoztribe@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Rodriguez
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Oct 17, 2023 -

Ira Toyota of Manchester responded

Thank you for your feedback! We're pleased to hear that all the work on your vehicle was completed in a timely manner and that you were kept informed of any issues throughout the process. Your satisfaction is important to us, and we're here to provide excellent service and keep you well-informed. We're here to assist you!

Helpful
October 13, 2023

Planned service was completed in a thorough and efficient manner within the 2 hours which was promised. More

by Anrac23
Recommend Dealer
Yes
Employees Worked With
Danielle
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Oct 17, 2023 -

Ira Toyota of Manchester responded

We're pleased to hear that your planned service was completed thoroughly and efficiently, as promised within the given time frame of 2 hours. Your time and satisfaction are important to us, and we're here to provide excellent service for all your future needs. Thank you for choosing us, and we look forward to serving you again!

Helpful
October 12, 2023

Gisele was my sales representative. She made me very comfortable and made the sale go very smooth I would Highly recommend her More

by D2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2023 -

Ira Toyota of Manchester responded

We are glad to hear that Gisele provided you with a comfortable and smooth sales experience. Our ultimate goal is your satisfaction! We look forward to your business with us again!

Helpful
October 11, 2023

The best guy I've ever met at the dealer. Very friendly and attentive. He convinced me and now I have my car of the year Grand Highlander 2024. Thanks Jhony 👌🏻👍🏻 More

by Leoneli118
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Plansky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny Urena
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Oct 13, 2023 -

Ira Toyota of Manchester responded

Congratulations on your new Grand Highlander 2024! We're thrilled to hear that Johnny provided you with exceptional service and helped you make this choice. Friendly and attentive service is what we strive for. Thank you for choosing us, and we appreciate your kind words! Enjoy your new car!

Helpful
October 07, 2023

My truck was serviced as promised on time with no issues, great work Ira !, thanks John Oliver More

by Rick.stonge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Oct 10, 2023 -

Ira Toyota of Manchester responded

That's great to hear! We're so glad John was able to provide you with such a positive experience. Thank you for taking the time to share your feedback! We appreciate your business and look forward to assisting you in the future.

Helpful
October 05, 2023

Shortly after 11:00 am I called roadside assistance because a nail punctured a tire, leaving it flat overnight. They came quickly, delivering it to IRA Toyota in Manchester NH by 12:30pm. Service advis More

by nsearles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Bailey
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2023 -

Ira Toyota of Manchester responded

It's great to hear about the efficient and responsive service you received from IRA Toyota of Manchester, especially during an immediate need for tire repair. From the quick response of roadside assistance to the clear communication from service advisor John, it sounds like we provided you with a seamless and timely experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
October 04, 2023

Service is usually very good. However, they were short staffed and wait times were extended. I was told that I could be waiting up to 2 hrs for a 60-90 minute job. I chose to wait More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Bell
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Oct 20, 2023 -

Ira Toyota of Manchester responded

Paul, thank you for your review! I apologize for the long wait for service. Most dealers are booking out weeks for appointments. Please contact me directly so I can access your file and look into this for you. I will make it right by you! John McCarthy General Manager jmccarthy@Group1Auto.com

Helpful
October 03, 2023

Waited 2 1/2 hour just for an oil change and I had an appt .awful More

by ulloadg1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Oct 04, 2023 -

Ira Toyota of Manchester responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Helpful
October 03, 2023

Timely, efficient and overly communicative in terms of process and timing of my 20k servicing More

by Clark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Cena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrin Langlois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cleveland Burwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2023 -

Ira Toyota of Manchester responded

It's fantastic to hear that your 20k servicing was timely and efficient and that the service provider communicated well with you regarding the process and timing. Thank you for your business, and we look forward to serving you again in the future.

Helpful
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