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Irwin Mazda

Freehold, NJ

4.7
177 Reviews
Irwin Mazda in Freehold, has been a family owned and operated business for 3 generations. Proudly serving Freehold, Toms River, Brick, Edison, Howell, Jackson, Lakewood, and East Brunswick areas for years. We take great pride in assisting our customers with their transportation needs since 1960 and we are proud to be an automotive leader in our community. Since opening our doors, Irwin Mazda has maintained a solid commitment to our customers, offering the widest selection of Mazda vehicles and ease of purchase. We have a large selection of New and Certified Pre-owned Lincolns & Mazda's. Our inventory changes on a daily basis. Whether you live in Freehold, Morristown, Edison, Hamilton Square, East Brunswick, Brick or any other place in the Tri-State and you are in the market to purchase a new or pre-owned vehicle, we'll help you find a car, truck or SUV that works for you! If you are in the market for a new vehicle like the Mazda3, Mazda6, Mazda CX-3, Mazda CX-5, Mazda CX-9, Mazda MX-5 Miata, or a good quality pre-owned or used vehicle... we have what you are looking for. Also, we have many financing options to meet your needs, and are willing to help you find a comprehensible car loan that works for you! Even if you have bad credit or are a first time car buyer, you can trust that Irwin Mazda will help you get into the automobile of your choice. Irwin Mazda also offers professionally managed Auto Parts and Service Departments providing great pricing for all your auto parts and maintenance needs. Open extended hours for our customer's convenience, you can be sure to get the best auto service in a timely manner and at a great value. Please contact us at 732.462.1818 if you have any questions.
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4000 U.S. 9 South

Freehold, NJ

07728

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Showing 177 reviews

February 01, 2020

No pressure sales and my salesman really knew his stuff. I would recommend buying at this dealership. I was in and out in less than an hour. More

by Countessfx
Recommend Dealer
Yes
Employees Worked With
Charlie Marquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Digironimo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2020 -

Irwin Mazda responded

We are so glad to hear that our sales team is upholding our standards of making each and every experience and effortless one. Congratulations on your new vehicle and we look forward to being of service in the near future.

January 31, 2020

Great service. They are not pushy, are very knowledgeable, and got me the car I wanted quickly and at a great price! Car shopping can be intimidating, but they made it a great experience. Would More

by nic14
Recommend Dealer
Yes
Employees Worked With
Frank Digironimo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2020 -

Irwin Mazda responded

Welcome to the Irwin Family and Congratulations on your new vehicle. We're elated to hear of your excellent experience with us and welcome the opportunity to assist you again in the future. In the interim should you need anything, please don't hesitate to give us a call. Warm Regards- Carlos Sousa, GM

January 27, 2020

The salesman Frank was very accommodating. Frank explained the vehicle to me in detail and the paperwork was made very clear to me. Frank was very professional and made me feel at ease. More

by Frank & Lin
Recommend Dealer
Yes
Employees Worked With
Charlie Marquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Digironimo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2020 -

Irwin Mazda responded

I'ts always a pleasure to hear when our staff goes above and beyond to make each customer feel comfortable in the buying process as we understand sometimes it can be an intimidating and lengthy one. Congratulations on your new vehicle and we look forward to doing business with you again soon. Best- Carlos Sousa, GM

December 04, 2019

Excellent This is the 3rd car I have bought from Irwin and have never had a problem with their service. My experience has been A+ so far/ More

by Arl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Calabretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2019 -

Irwin Mazda responded

Thank you for your feedback and for being a loyal Irwin customer. It is always nice to know that we are upholding our standards of making every customer experience effortless! We look forward to assisting you with your sales/service needs in the near future and truly appreciate your business.

October 19, 2019

Grade A Car Service I have been to this Mazda dealership many times for service and I always leave thinking about how easy the overall experience is. All the staff are ve More

by Ryan P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don, Dawn Mancino
Oct 22, 2019 -

Irwin Mazda responded

Ryan, Thanks so much for the positive feedback and for your business. We appreciate you taking a moment to leave us a review and welcome the opportunity to service your vehicle again in the future. Warm Regards- Carlos Sousa, GM

August 08, 2019

Service I had a bit of a safety issue with one of my tires and was not sure what to do. I called service and they fit me in that morning with no issues. My ve More

by jerzgirl52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Chandler
Aug 09, 2019 -

Irwin Mazda responded

Thank you for leaving a 5 star review. We're glad that all of your safety concerns were addressed by our service team, and look forward to working with you again!

August 01, 2019

Rotated tires and didnt notice they were unsafe Extremely dissatisfied and disappointed with the quality of service here. First of all to drop off a car that you scheduled for an appointment you hav More

by Just being honest
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michelle, Don, the service manager
Aug 09, 2019 -

Irwin Mazda responded

Josh, thank you for taking the time to leave us a review regarding your visit to our service center. Please be assured that our Factory Certified Technicians check every vehicle from top to bottom during all service visits and unfortunately did not hear the noise you are describing. Our dealership has a fantastic reputation of being transparent with our customers as safety is of utter most concern. We apologize for any inconvenience and welcome the opportunity to earn your business again. Carlos Sousa- General Manager

May 13, 2019

Sales and Service I cant say enough about the Irwin Mazda Team. They have all of my Trust and Confidence! My sales experiences have always been hassle free and no pre More

by jerzgirl52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Irwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Sarkady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Marquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Sousa
May 13, 2019 -

Irwin Mazda responded

Thanks for leaving us such a thoughtful review and for your business. We are glad that you loved our services and value your high praise. Best- Carlos Sousa, GM

February 09, 2019

Great Experience Frank was incredibly helpful and patient throughout the whole process and took the time to insure I got the best deal. Really nice guy and made car sh More

by Mia20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Digironimo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2019 -

Irwin Mazda responded

Thank you for your kind words. We strive to provide excellent service each and every time. If there is anything else we can do for you, please don't hesitate to call. Best- Carlos Sousa, GM

January 25, 2019

Bad Buisness My wife and I go in looking for a new car. We were greeted, but took a long time to actually get some help. I think 2 employees were working that day. More

by sk8nrock91
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I will not mention a specific name but all the mistakes happened in the magical office of the managers who decide the right
Jan 25, 2019 -

Irwin Mazda responded

Thank you for the candid feedback on your experience with my staff at Irwin Mazda. I sincerely apologize for the level of service you received. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information needed to make the best, most informed buying decision. We are always committed to fair and honest pricing which is why we offer several pricing scenarios, allowing the customer to choose the best fit. It’s unfortunate that the miscommunication occurred with the trade in and the adjustment of down payment you were willing to offer. Despite our dealership’s commitment to accommodate customer needs and requests as much as possible, we are unable to give pricing sheets to customers as they are for internal use only. Therefore, we had to separate your license copy from the deal sheet in order to give that back to you. We value our customers and truly appreciate the time taken to share your opinions. Respectfully, Carlos Sousa- GM

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