Irwin Mazda

I had my CX-90 in for service yesterday at Irwin Mazda, and the experience was excellent. The team was professional, and they handled everything with great care. It’s a relief to have a local spot that mak and the experience was excellent. The team was professional, and they handled everything with great care. It’s a relief to have a local spot that makes maintenance so easy and stress-free. Highly recommend their service department! More

I highly recommend Irwin Mazda they were very efficient and timely getting my oil changed and timely getting my oil changed More

My salesman Wayne Calabretta is the absolute best! I have been his repeat customer multiple times over because he always makes the car buying process easy. I highly recommend this dealership, and W I have been his repeat customer multiple times over because he always makes the car buying process easy. I highly recommend this dealership, and Wayne in particular. More

Always honest. Always on time and as promised. Always friendly. Would definitely recommend this dealership. Always on time and as promised. Always friendly. Would definitely recommend this dealership. More

Would never buy a car from any other dealership! ! The best hands down!! Would recommend to anyone in the market for a car! You will be treated like family! ! The best hands down!! Would recommend to anyone in the market for a car! You will be treated like family! More

Very good experience I would recommend this dealership to friends and family thank you thank you for everyt friends and family thank you thank you for everyt More

Negligent Safety Inspection – 2023 CX-50 – Failed within 24 hours UPDATE: I have spoken with the General Manager and offered my apologies for the communication breakdown during our meeting. We are curren 24 hours UPDATE: I have spoken with the General Manager and offered my apologies for the communication breakdown during our meeting. We are currently in a technical dialogue regarding a discrepancy between a camera visibility warning and an AWD drivetrain malfunction. I am working with Mazda Corporate to finalize the diagnosis and will update this review’s rating based on the final resolution. I am writing this to alert the management at Irwin Mazda to a significant failure in their service diagnostic process. I brought my 2023 CX-50 in because of a low-pitched "whirring" or "grinding" that sounds like a motorcycle following the car. This was accompanied by the car’s automatic emergency braking and radar cruise control systems completely disabling themselves. These symptoms—a specific mechanical noise paired with the shutdown of critical safety and all-wheel-drive systems—are identical to those documented in an official Mazda Technical Service Bulletin (TSB 03-004/23). Despite my clear reporting of these malfunctions, Irwin Mazda returned the vehicle to me on Feb 4th, claiming they performed a "thorough inspection" but found “nothing wrong.” The inadequacy of their inspection is proven by the fact that the failure recurred within 24 hours. On Feb 5th, the dashboard again lit up with "AWD Malfunction" and safety system warning lights. Disturbingly, the safety systems are now failing even when the mechanical noise is not present, indicating the issue is becoming more frequent and persistent. I have captured photographic evidence of these failures—proving the vehicle is logging faults that the service department either missed or ignored. Releasing a car with compromised safety sensors and a failing drivetrain back to a customer is a major liability. Furthermore, being denied a loaner or rental for a powertrain failure on a vehicle under factory warranty is unacceptable. I have escalated this to Mazda North American Operations and am requesting a secondary inspection by a Field Technical Specialist. If you expect a dealership to properly diagnose a documented safety failure the first time, avoid Irwin Mazda. More

I’ve had two Mercedes prior to my new CX30 and never received a real time video of my service being performed with commentary from the technician. I wa very pleased nd impressed with my first service. T received a real time video of my service being performed with commentary from the technician. I wa very pleased nd impressed with my first service. Thank you Irwin Mazda! More

Very responsive to your needs the mobile unit is outstanding. Very professional would recommend The service guys that came out. Loved the idea of a mobile unit coming to my house. outstanding. Very professional would recommend The service guys that came out. Loved the idea of a mobile unit coming to my house. More

The onsite maintenance team was great! They came to my house, did a great job and were very amiable. They came to my house, did a great job and were very amiable. More