Back

Isringhausen Imports - Service Center

Springfield, IL

not yet
rated
264 Reviews

264 Reviews of Isringhausen Imports - Service Center

Sort by
July 28, 2021

I was extremely impressed with the professionalism, promptness and cleanliness at the service center. They answered any and all questions I had. My expectations were exceeded. Thank you. More

by DARRIC.MILLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown
Jul 29, 2021 -

Isringhausen Imports responded

Thanks, Darric. As the saying goes, our goal is to create customers-for-life.

July 28, 2021

Friendly swift service. Update on services that need to be done now and in the near future. Vehicle is clean and spotless when they are done. More

by ward5ht
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zack
Jul 29, 2021 -

Isringhausen Imports responded

Thanks! We think communication is key during all service visits.

July 28, 2021

The Best Dealer and Service department EVER!!It just The Best Dealer and Service department EVER!! It just doesn’t get more professional and more courteous than Isringhausen. Love the new service video More

by MOLLY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary
Jul 29, 2021 -

Isringhausen Imports responded

Thanks, Molly! We appreciate your kind words. The service videos are a relatively new addition for us, but people seem to like them.

July 27, 2021

Staff is friendly. I had good communication with Brandon and he was able to schedule an appointment quickly that worked with my schedule. Mechanics are very knowledgeable and always willing to talk and answ More

by SPRINGJ34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon & Jason
Jul 29, 2021 -

Isringhausen Imports responded

Thanks for the awesome review! Glad to hear you had a positive service experience.

July 27, 2021

Always receive friendly service. Very reliable and accommodating. Easy to make an appointment. I feel like my vehicle is well maintained and I receive an explanation as to what is being checked during More

by CAROL_GARRETT_50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Woodyard
Jul 29, 2021 -

Isringhausen Imports responded

Thank you, Carol. We try to make servicing your vehicle as pleasant and stress-free as possible.

July 26, 2021

The staff at Isringhausen is always way beyond the quality of anything you get from any other BMW (or any other make for that matter) dealer. it spoils you to go anywhere else. More

by jhunt7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike, Jeromy
Jul 26, 2021 -

Isringhausen Imports responded

Thanks for the amazing review! We know BMW drivers have high standards, and we try to meet or exceed those every time!

July 25, 2021

Always get excellent service and this time it was great as usual. Appreciate the coffee and convenient waiting area. Miss reading theWall Street Journal though. More

by JBHARMON4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zack also talked with bran mirchell
Jul 26, 2021 -

Isringhausen Imports responded

Thanks for the great review and your continued business, JB. We appreciate it! Regarding the Wall St. Journal, I believe we temporarily pulled all of the magazines and newspapers from our waiting area as part of our Covid mitigation efforts. We hope to get those back soon.

July 25, 2021

Called to keep me informed and provided loaner for my convenience. Was an overall good experience. Dealership notified me of the recall and set up service as soon as possible. More

by RAY91899
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt
Jul 26, 2021 -

Isringhausen Imports responded

Thanks, Ray. Recalls aren't fun for anybody, but we try to make them as painless as possible. Thanks for understanding.

July 23, 2021

Timely and quality service. Tire leak repaired without replacing the tire as a cost savings ! Car was washed and annual maintenance cost reasonable. Thank you! More

by RLL1957
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Parrish
Jul 26, 2021 -

Isringhausen Imports responded

Thanks for the great review! Glad to hear we were able to fix the tire and get you on your way. See you next time.

July 23, 2021

My service was excellent. There was some confusion with my invoice. I was emailed the invoice, requesting payment. When I called to pay with my card I was told it had not yet been sent over from Gary. Ic More

by RR7575
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary, unknown phone person answering when I asked for MB Service.
Jul 26, 2021 -

Isringhausen Imports responded

Sorry to hear about the billing error. We strive to get things right the first time but obviously fell short this time. Thanks for your patience and understanding.

...
4
...