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Jack Phelan Chrysler Dodge Jeep RAM
Countryside, IL
1,687 Reviews
Jack Phelan Chrysler Dodge Jeep Ram Chrysler Dodge Jeep Ram - The Beloved Chicagoland Dealership
Whether you are planning an upgrade or if you are searching for your very first vehicle you have come to the right place. At Jack Phelan Chrysler Dodge Jeep Ram we believe that car buying should be fun, exciting and transparent. Everyone who walks through our front doors is treated like family, whether you are from Chicago, Skokie, Evanston, South Side, Hickory Hills, Park Ridge, Burr Ridge, Oak Lawn, Forest Park or just Illinois we will make certain that your shopping experience leaves you with a smile and feeling like royalty at an affordable, honest and transparent price.
Great Selection of Inventory, New and Used
Shopping for a new car can be a challenge, it’s a long term decision and between needs and wants it can be overwhelming and let’s face it nobody wants to wait to drive home in their new car. That is why at Jack Phelan Chrysler Dodge Jeep Ram we carefully analyze the market and order our vehicles accordingly so that we stock the most affordable Dodge Journeys and the most powerful Hellcat’s and SRT’s for those chasing a thrill. We have a large variety of used and certified pre-owned as well as multiple trims and colors of new vehicles. Come by and see for yourself why it takes us THREE LOTS to hold all of our inventory.
You’re Approved! Come on in!
Because Jack Phelan Chrysler Dodge Jeep Ram has been family owned and operated for decades we understand that finances are a sensitive topic. That is why whether you are a first time buyer, have some challenges with your credit or you are a financial guru we will gladly go over and explain any thing and everything about your financing options. From leases to taxes and fees we are all about transparency here at Jack Phelan Chrysler Dodge Jeep Ram Chrysler Dodge Jeep Ram. We also believe in second chances and redemption, and because of our managements combined experience of over 100 years we are confident that we can get you on the road in your new vehicle regardless of credit, at the very least we will fight for you :). For the best deal, the best price, the best treatment and honest and trasnparent financing come shop at Jack Phelan Chrysler Dodge Jeep Ram
Phelan Home Direct - Get Your Automotive PhD!
Welcome to the digital era: everyone is busy and online shopping is at its peak, so why not do the same for cars? Introducing the all new Phelan exclusive Phelan Home Direct Program (PhD for short). If you want to acquire your new mode of transportation without ever leaving your home or office now you can. At Jack Phelan Chrysler Dodge Jeep Ram we offer you the option of handling all of the negotiation over the phone and shipping or hand delivering the vehicle to your door so that you can save both time and money, especially since time is money. So skip the trip and be on the road with less than 30 minutes out of your day. If you are like many and want to test drive the vehicle prior and live within 30 miles of our dealership we do offer to bring a vehicle to your home or office for a test drive, again saving your time, because unlike most businesses we truly value it :).
Phelan Home Direct - Get Your Automotive PhD! "You Gotta See Jack"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,687 reviews
September 09, 2019
NEW RAM PROMASTER Very good people work there. Nikodem is very good, nice and competent salesman. He knows the answer to every question asked. And also Nikodem spea Very good people work there. Nikodem is very good, nice and competent salesman. He knows the answer to every question asked. And also Nikodem speaks Polish. More
by Rafał
Employees Worked With
My friend Mario, Nikodem Zaremba
September 09, 2019
Absolute lies and treated like a second class citizen. Long story short: Promised the world, but lied to and misled, with a complete lack of respect and communication. Worked for three days to build a Long story short: Promised the world, but lied to and misled, with a complete lack of respect and communication. Worked for three days to build a deal on a used vehicle trade. Alberto Cortes gave me a price, and stopped communicating. Reached out to Tom Phelan, and a manager, Michal Marzec, to make a deal and came to an agreement. I secured my own financing. At this point I was thrown back to Alberto. My bank required a bill of sale and a copy of the title to secure financing as this was out of state. I had to call multiple times to get the bill of sale from Alberto. When he came through with it, I was then told that the title was locked in a safe and they can’t get to it until Monday. No problem, I want to make a deposit to hold the car, since financing on my end was worked out. I’m then told that I can make a deposit but they can’t hold the car, UNLESS I finance through the dealership, even though my bank has already approved me. I’m told this, and to put in a credit app by Patrick Wells. He says he’ll call me right back. For 6 and a half hours I call the dealership to get in touch with these managers to finalize the sale, with every single call answered being sent to a voicemail or being told that I’ll be called back. Towards the end of the day I’m called back, Michal told me I’m approved, but they don’t know at what rate, and the finance guy is busy but he will call me back with an answer shortly. I never received a call back. After an hour I call in, and am told now by Patrick that I was denied financing, and that the car sold. With a 702 credit score, I find hard to believe I was declined, seems like an easy excuse because they probably sold the car for more profit to some unsuspecting individual. I cannot imagine in this day and age they would treat a customer like this. I was also told that, "well the customer is in the showroom, we have to take care of the one that is here." If that is the case, why do you have a website and offer a "easy" way to purchase online? Are my dollars somehow different because I'm not "in the showroom?" So if you're there, maybe you're treated with respect, but if online shopping is what you like to do, avoid this place like the plague. More
by CTID1894
Employees Worked With
Other Employees :
Jorge Soria, Jonathan Castellanos, Michal Marzec Mr. Hollywood, Alberto Cortes, Patrick Wells
September 09, 2019
Great to work with Mark and team took their time with us and even stayed late to put us in our brand new Dodge Minivan! We are grateful! Thanks again Mark, David, and P Mark and team took their time with us and even stayed late to put us in our brand new Dodge Minivan! We are grateful! Thanks again Mark, David, and Patrick! More
by jsmig5
Employees Worked With
David Mohler, Mark Holder, Patrick Wells
September 04, 2019
2nd car from Jack Phelan great dealership 2nd car from Jack Phelan. Mark Holden was great! I LOOKED around the area but had to come back to Jack they are the best. 2nd car from Jack Phelan. Mark Holden was great! I LOOKED around the area but had to come back to Jack they are the best. More
by Noxi×2
Employees Worked With
Yesenia Cruz, Mark Holder
September 04, 2019
Very rude and condescending Was looking for a dealer to service my vehicle and this is definitely not the one. Scott was rude and condescending and smelled like a dirty cigarett Was looking for a dealer to service my vehicle and this is definitely not the one. Scott was rude and condescending and smelled like a dirty cigarette ash tray. More
by #Unhappycustomer
Employees Worked With
September 02, 2019
Just amazing to deal with Tino is amazing, helped me with any question I had and took his time. The management team is spot on as well. I couldn’t thank you enough for making m Tino is amazing, helped me with any question I had and took his time. The management team is spot on as well. I couldn’t thank you enough for making my buying experience smooth and easy More
by Greggz19
Employees Worked With
Tino Guzman
September 02, 2019
The Greatest Salesman Jose Solorzano was a very professional salesman. He was very helpful in helping us find the right vehicle and the right price. He gave us the opportun Jose Solorzano was a very professional salesman. He was very helpful in helping us find the right vehicle and the right price. He gave us the opportunity to test drive the vehicle we wanted and asked for our feedback. He sat us down and went over all the numbers. He was very helpful in trying to come close to what we were able to afford. He also introduced us to a special financing, which was a huge determining factor. Jose did everything he could have to help us out in every way possible. He built such a great rapport with us. More
by Ray88
Employees Worked With
Jose Solorzano
September 01, 2019
Would not honor advertised price. This dealer would not honor the price on Ram Promaster 2500, that was listed through CarGuru.com. Website did not disclose that the price was for busi This dealer would not honor the price on Ram Promaster 2500, that was listed through CarGuru.com. Website did not disclose that the price was for business owners only. I am not willing to pay 5k more than that price. Sales Mgr. never responded to email. More
by azdanboettcher
August 31, 2019
This guy knows how stuff Bring my vehicle here all the time. Love to get parts from Ralph. Knows his stuff how is exactly what my vehicle is going to need. He's always able to Bring my vehicle here all the time. Love to get parts from Ralph. Knows his stuff how is exactly what my vehicle is going to need. He's always able to give me a deal that other competitors of theirs cannot. More
by Jalapeno
Employees Worked With
August 31, 2019
excellent experience! Jose S was a pleasure to do business with. came in to see what newer Jeeps look like but Jose did an excellent job showing me all the new features an Jose S was a pleasure to do business with. came in to see what newer Jeeps look like but Jose did an excellent job showing me all the new features and took me on a long test drive to make sure it was the right vehicle for me and my wife. Later that day< I brought my wife in and within 2 hours, we were driving out in our brand new Jeep! Ask for Jose S. if you're in the market, wont be disappointed! More
by LouisM.
Employees Worked With
Jorge Soria, Jose Solorzano
