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Jack Phelan Chrysler Dodge Jeep RAM - Service Center

Countryside, IL

2.9
34 Lifetime Reviews Review Dealership

34 Reviews of Jack Phelan Chrysler Dodge Jeep RAM - Service Center

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January 07, 2021

"My vehicle was 6,000 miles past the powertrain warranty..."

- Jimmy

My vehicle was 6,000 miles past the powertrain warranty and Scott was able to work with FCA to have them cover 75% of the cost to repair a check engine light. Definitely will buy my next vehicle from Jack Phelan CDJM.

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Recommend Dealer
Yes
Employees Worked With
June 22, 2020

"Worst service department I’ve dealt with in years...."

- amberrcarpenter25Amber

Worst service department I’ve dealt with in years. They’ve lost my information multiple times, they never have a comparable rental to offer while doing the work and my van is now there for the THIRD TIME WITH THE SAME PROBLEM.

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No
Employees Worked With
June 17, 2020

"Gap Insurance"

- Matt

I needed hep with information for a Gap insurance claim. Svet steered me in the right direction. David was able to get the information together right away.

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Yes
Employees Worked With
Other Employees : David Mohler
March 04, 2020

"He's very polite to the customers he make sure the job..."

- Lauriewilkes

He's very polite to the customers he make sure the job gets done and he see that the job get down he explain to you the situation of your vehicle I love it

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Yes
Employees Worked With
Other Employees : Cristina Herrera
January 31, 2020

"left hand dropping right hand "

- ciaotv

give these grils a brake they work ther but off not like mss cruss slick tricky sneaky i no i worked with her she dont give a damm about costumers all she cares is her 25 dolllars she get for talking to peolple these other ladys work theyr butt off i no she gonna not print this but ill take a picture of this and post on ther wall

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Yes
Employees Worked With
Other Employees : adam hiller the man for service , Cristina Herrera
December 02, 2019

"Super helpful and nice over the phone!"

- jbade

Super helpful and nice over the phone! Great customer service skills. Thank you. Was a problem with the Internet scheduling. But took care of everything, made sure to order the part and get back to me once it is in stock.

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Yes
Employees Worked With
Cristina Herrera
Dec 04, 2019 -

Jack Phelan Chrysler Dodge Jeep RAM responded

From all of us at Jack Phelan Dodge we would love to thank you for writing about your experience with our service department. We will share your feedback with our team! If there is anything we can do for you, please feel free to contact us! Thank you, Yesenia Cruz Customer Relations Advocate

November 02, 2019

"Nightmare On La Grange St."

- Lizr

Let me start by saying if I could give them no stars I would. I have a 2019 Jeep Cherokee and it stalled on the highway, and had to be towed to this god forsaken dealership. That was only the beginning of the nightmare to follow, they called me first to say it was probably because I needed my 15,000 mile service. As if I am supposed to believe a 2019 Jeep would stall on the highway because of a tire rotation and what not, and I do keep up with service I even make sure to use better oil then the dealership themselves. They refused to give me a loaner car until the date of my appointment which was two days out, fine I waited. The day of the appointment I still was not able to get a loaner because "they needed to verify that it was nothing I had done". The jeep had no type of damage what so ever so what could I have possibly done. I called 3 times that day and nothing was done or answered. The following day I called again and magically my Jeep is working and they "CLEARED" the issues. Not fixed just cleared. That all my Jeep needed was a computer update. I was not very happy with this response so as I am explaining to the "service advisor" that there is no way a 2019 Jeep should leave me stranded on the highway over a computer update he says "I don't believe that is the cause of the Jeep just stopping on the highway" only to then proceed to tell me to come pick it up. How am I supposed to ever feel safe or comfortable in the brand new Jeep that I have after hearing that. Against my better judgement I went to pick up the Jeep only to be ignored and then given attitude by what seemed like everyone in this dealership. They gave me the key and said "Your jeep is somewhere out front" now other people are having their car brought inside the garage and its all clean and they are being shown that the problem was taken care of, I on the other hand did not receive this treatment. My Jeep has a huge scratch on the driver door and handle which I would assume is the reason nobody brought my Jeep inside, it was so dirty and smelled so bad that I had to drive with the windows open in 40 degree weather. I don't even want to look at that 2019 Jeep much less get inside of it. What an absolute shame. I don't even know what else to say or who else to voice my experience to because it seems like everyone is just covering up for each other, providing the same horrible service and making customers feel uncomfortable and ruining their cars.

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No
Employees Worked With
Names of who I spoke with are not even here.
September 04, 2019

"Very rude and condescending "

- #Unhappycustomer

Was looking for a dealer to service my vehicle and this is definitely not the one. Scott was rude and condescending and smelled like a dirty cigarette ash tray.

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Recommend Dealer
No
Employees Worked With
August 31, 2019

"This guy knows how stuff"

- Jalapeno

Bring my vehicle here all the time. Love to get parts from Ralph. Knows his stuff how is exactly what my vehicle is going to need. He's always able to give me a deal that other competitors of theirs cannot.

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Yes
Employees Worked With
Sep 18, 2019 -

Jack Phelan Chrysler Dodge Jeep RAM responded

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Jack Phelan Dodge in Countryside. We wish you safe travels in your new vehicle and look forward to seeing you again soon! Respectfully, Yesenia Cruz Customer Relations Advocate

August 27, 2019

"Service advisor looks down on you and is non responsive "

- #Unhappycustomer

I brought in my 2014 Jep Wrangler for warranty repairs (air bag) and had a issue with my seatbelt alarm. I was told after 4 years of owning the vehicle a zip tie was too tight and was causing the problem. The service advisor was smiling that when I asked if there was a charge and had to pay over $160. I argued my point but was forced into paying if I ever wanted to get my vehicle back. Then several weeks later I received a text message from Scott @ Jack Phelan if I was pleased with my appointment, I expressed my displeasure to him via text message and he didn't even have the courtesy for a response. Very unprofessional!!

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No
Employees Worked With
sorry I didn't catch his name
Aug 27, 2019 -

Jack Phelan Chrysler Dodge Jeep RAM responded

Thank you for the candid feedback on your experience with my staff at Jack Phelan. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. I have already set up a meeting with the involved parties to review your experience with them and see how we can prevent this from happening in the future. Respectfully, Yesenia Cruz Customer Relations Advocate (708) 539-6979

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