Jack Phelan Dodge Chrysler Jeep Ram

Renewed faith/mission Sale Person: Luis; Customer Service Rep: Jezabel; Sale Manager/ Financing: Seba & Jonathan demonstrated quality Teamwork to help small business get t Sale Person: Luis; Customer Service Rep: Jezabel; Sale Manager/ Financing: Seba & Jonathan demonstrated quality Teamwork to help small business get their start. In for this we will forever be grateful. After hearing No in MN, we turn our view to my home state IL. We found Seba, who gave us hope when we were ready to give up. The team was able to find us THREE approvals in the matter of hours. My trip home began!!!! GOD is good, and his Angels in this team allow us strengthen our faith, mission. Once again, this team was Awesome!!! A&S Xpress Thank you all. More

No Sure If He Cares or Knows What's Going On All of my service have been bad. Either the service manager doesn't know what's going on or he doesn't care. Both of which are bad. All of my service have been bad. Either the service manager doesn't know what's going on or he doesn't care. Both of which are bad. More

In and Out! Extremely quick, smooth and efficient process! If you are a BUSY business owner and in the market for a Promaster, give these guys a shot. Sebastian a Extremely quick, smooth and efficient process! If you are a BUSY business owner and in the market for a Promaster, give these guys a shot. Sebastian and Israel knocked it out of the park. Made the entire process trouble-free. Highly Recommended! More

Process to slow but salesman very nice. The dealership was fine. My salesman Ryan was a very nice man and very informative. The problem with this dealership and just about all other dealers The dealership was fine. My salesman Ryan was a very nice man and very informative. The problem with this dealership and just about all other dealerships is the waiting period. Having to spend 6 hours at the dealership is not what anybody wants to do. I just wish all dealerships would work to hurry up this process. Once that period was over Ryan rode home with me to pick up my trade so I didn't have to bring it to them. That was very helpful to me. More

Great working with Svet! Svet was extremely knowledgeable and took the time to help my father find the perfect Jeep -without any pressure to buy! Would definitely return. This Svet was extremely knowledgeable and took the time to help my father find the perfect Jeep -without any pressure to buy! Would definitely return. This is what customer service looks like! More

Ignorant service manager Took my vehicle 2018 Jeep compass to get serviced for the second time for the same concern. No loaner can be given until diagnosed. Service advisor Mi Took my vehicle 2018 Jeep compass to get serviced for the second time for the same concern. No loaner can be given until diagnosed. Service advisor Mike gave no updates on the first day I left my vehicle. I would call and the response was the same “your vehicle is next or the tech is not here”. On the third day I called every two hours for an update and was told they will give me a loaner then got the call it was ready. one thing was not fixed because it was not “covered under warranty” on a 2018 with 25,693 miles because apparently warranty doesn’t cover something I myself “did”. Requested to see my vehicle and for them to show me the problem I was able to see that what they said was broken was not but they wanted to charge me to fix it because they claim it was broken. They said if they take it apart and its not broken they won’t charge. Spoke to the manager Rick Hiller who was rude and would not let me talk. He did all the talking and listened very little to what we had to say. He was raising his voice at me instead of trying to talk and give great customer service. I asked him to walk with me so I can show him that what they said was broken was not and he would not even bend over to take a look and was just saying “if we take it apart and there broken you are paying us, deal?” I said there not broken look in there but he was just rude and ignoring us. He said we were just trying to get something free from them. I have never felt so humiliated by a “professional” I hope Chrysler sees what kind of management they have running their dealers. I DO NOT recommend Jack Phelan Chrysler Dodge RAM of countryside to anyone this place is a joke. More

Amazing Absolutely amazing! Jose was soo kind and honest! From the minute I walked in the door I was greeted with compassion! He listened to my needs! Nico to Absolutely amazing! Jose was soo kind and honest! From the minute I walked in the door I was greeted with compassion! He listened to my needs! Nico took me on a test drive and was very helpful in explaining the features of this jeep. Will definitely recommend Jose to everyone!!! Thank you Jose and Jack Phalen dealership! More

Car deal bait and switch Deal was made with Angelo and supposedly they sold the wrong car to me. Not once but twice! Sound fishy it definitely was. Don’t walk but RUN away fr Deal was made with Angelo and supposedly they sold the wrong car to me. Not once but twice! Sound fishy it definitely was. Don’t walk but RUN away from this dealership. More

Excellent experience. Would buy from here again. Bought a beautiful Pacifica that fits all our needs. Was very impressed with staff and sales people. Highly recommended Bought a beautiful Pacifica that fits all our needs. Was very impressed with staff and sales people. Highly recommended More

Flat tire Brought my 2018 Dodge Journey in for a flat tire on Monday morning. The service department would not honor the tire warranty that was sold when purcha Brought my 2018 Dodge Journey in for a flat tire on Monday morning. The service department would not honor the tire warranty that was sold when purchasing my new car. The fact that I was on my way to my grandmother's funeral did not seem to put any rush on the order and as of 24 hours later, they still have my car. Terrible customer service! Would not recommend bringing my car to this service center to anyone. More