Rick Hiller
Rick Hiller at Jack Phelan Dodge Chrysler Jeep Ram

Rick Hiller

Service Director

Jack Phelan Dodge Chrysler Jeep Ram

5859 S La Grange Rd
Countryside, IL 60525

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4.9
23 Reviews
4.9

23 Reviews

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23 Reviews of Rick Hiller

August 20, 2026

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Employee Rating

Always greeted in a Friendly manner. Staff is very knowledgeable and Professional. Will buy and service all my vehicles from Jack Phelan .. Sam Baldassano More

by samb7
Service Price Transparency
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Recommend Dealer
Yes
Aug 20, 2026

Jack Phelan Dodge Chrysler Jeep Ram responded

Knowing you feel welcomed and informed at every visit means a lot to us. Our service team is pleased we could share our expertise on your Jeep Grand Cherokee, and we’re honored you’ll continue choosing us for your vehicle needs.

August 13, 2026

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They were able to get me in quick and out fast always great service when I come here More

by phillipterrones
Service Price Transparency
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Recommend Dealer
Yes
Aug 17, 2026

Jack Phelan Dodge Chrysler Jeep Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jack Phelan Dodge Chrysler Jeep Ram.

July 29, 2026

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This dealership is caring and efficient. They care about their customers and do great work. They have help me arranged service appointments promptly and efficiently. More

by oliviacabrera07
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Recommend Dealer
Yes
Jul 30, 2026

Jack Phelan Dodge Chrysler Jeep Ram responded

We’re thrilled our team could arrange your Jeep service appointments promptly and provide attentive support. Rick and our service staff appreciate you trusting us with your vehicle’s care.

July 19, 2026

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Excellent service explained everything needed to be explained was more than helpful. Would recommend them to anybody. More

by johnnyboy1120
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Recommend Dealer
Yes

July 19, 2026

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Countryside dealership will continue to be my favorite. The staff have always been knowledge and courteous. More

by stveb1
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Recommend Dealer
Yes

July 16, 2026

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Fantastic and honest. Thwy keep you well informed and explain everything Thank you Billy at cosmetic auto. More

by cosmeticautoinc
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Recommend Dealer
Yes

June 26, 2026

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This people are the best . They treat customers like their family.we have been coming for 7 years now and we still have same experience . . More

by 2009doris
Service Price Transparency
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Recommend Dealer
Yes

March 20, 2024

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My Daughter brought her car in on Dec 15th. She was taken advantage of by the service department. When she wanted to call her dad to ask what he thought, they pressured her to make a decision i More

by glorybirds
Service Price Transparency
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tom Phelan

October 21, 2023

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Jezabel was great, very patient, respectful, and just a nice person altogether. Overall my experience at the dealership was great. Thank you all More

by Antoinette
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tom Phelan, Scott Sopko, Jonathan Castellanos , Jezabel Galvan, Jacob Kogut

June 23, 2022

Dealership Rating
Employee Rating

Sue went on for over an hour about how great she was and was always there for her customers. When we were sold a bad vehicle (needed a new engine) Sue was unhelpful, unresponsive and told me that since th More

by Spunkiey137
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Tom Phelan, Adam Hiller , Fernando Adame, Sue CERVINI

Jul 08, 2022

Spunkiey137 responded

We were sold a vehicle with a bad engine. It supposedly passed all their inspections. After 30 miles of driving it (3 days) started to overheat and the check engine light came on. The dealership confirmed after several days of them being non responsive it needed a new engine. Sue was not helpful after her HOUR long speech during our purchase that she is ALWAYS there for her customers. I couldn't get anyone to return me calls. 2 weeks later and we are finally agreeing on them replacing the vehicle. But we are so very disappointed with Sue and her lack of care when we had a real problem.

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