Jackson Acura

Traded for 2014 MDX SH-AWD Tech "Executive" Car Overall very good experience in the trade of our 2009 Pilot. Dmitry Gumanov and Arthur Melman did a very good job of working with us on a fair trade Overall very good experience in the trade of our 2009 Pilot. Dmitry Gumanov and Arthur Melman did a very good job of working with us on a fair trade for both sides. No high pressure, which was greatly appreciated. Both of them were complete gentlemen and highly professional. My next door neighbor takes his '14 MDX to Jackson for service and raves about how good the Service Department is! Our MDX has developed an intermittent 1-2 second vibration at around 1500-2000 rpms. Contacted Dmitry, he checked with the Service Manager and reported back to us that they have a fix for this issue. Taking car to the Service Department in about a week. Hopefully, this will be permanently resolved. Otherwise, I absolutely love the MDX and so far, my experience with Jackson. More

Used TL Found the car I was looking for and got it for a good price. We purchased the car in just a few hours so it was an easy experience. They also have a Found the car I was looking for and got it for a good price. We purchased the car in just a few hours so it was an easy experience. They also have a great service department. More

Acura MDX purchase My wife and I traveled from Charlotte to Atlanta to purchase an Acura MDX last week. We did so due to Atlanta's large metroplex and the availability My wife and I traveled from Charlotte to Atlanta to purchase an Acura MDX last week. We did so due to Atlanta's large metroplex and the availability of pre-owned MDX's. After getting a total runaround and experiencing poor product knowledge of over 20 MDX's on a competitor's lot we turned in for the night. Luckily we found a navy blue/tan interior advertised online at Jackson Acura. That was our first stop the next morning and a successful one at that. One seldom knows if he comes on on top with an automobile transaction but the overall experience in dealing with everyone associated with Jackson Acura made us feel as though we did. All of their associates, from sales to finance, exemplified professionalism and great care in meeting our needs. We love the Acura MDX and would recommend our sales professional, Arthur Melman to anyone in the southeast. Arthur demonstrates that the customer will make good decisions if given quality information. Moreover, Arthur has something that very few professionals in the auto industry - a quiet confidence that one does not need to push or misrepresent to gain a customer for life. Well done lad! More

Quick and great service I found the car I was looking for online one evening and submitted an inquiry. I quickly received a call the morning of the next business day from Art I found the car I was looking for online one evening and submitted an inquiry. I quickly received a call the morning of the next business day from Arthur. We scheduled a time to test drive and when I arrived he already had the car out and running with the AC on. Pretty awesome if you ask me. The sales process was pretty painless and I felt like Arthur was on my side which wasn't what I'd expected for a car buying process. The end result was that we all got what we wanted with smiles all around. I'd go back for future service any time. More

WORST EXPERIENCE EVER!! I recently purchased a lightly used MDX from Jackson Acura. The entire experience from beginning to end was the worst I've ever had at any dealership. I recently purchased a lightly used MDX from Jackson Acura. The entire experience from beginning to end was the worst I've ever had at any dealership. They were lucky - the only reason I purchased a vehicle from them was because they just happened to have the car I was looking for in the colors I wanted and at a slightly used price that no one else had. The first time I stopped in, no one greeted us and we just looked around. I wanted to test drive and the salesman (I won't name) just sat in the back the entire ride. He only offered information if we asked. Otherwise, he was on his cell phone and actually took a personal call! After we finished, he let us look at it and said, "OK thanks". He could take it or leave it. We agreed not to buy from them. However, when they received the used car I had been wanting, I decided to give them one more chance. We came in, this time the same salesperson a little more friendly but still the same attitude. When I came in a few days later, check in hand to pay CASH, the guy my salesperson referred me to wasn't there. We walked into another guy's office and he just sat there and said, "Yeah?" I said I was there to pay for the vehicle. He said, "OK...? And....?" I made a face and said the man I was looking for wasn't in yet. He said, "I guess I'll do it then." Now I should have just turned and walked out. Seriously?!? We finally finished, they didn't ask me anything or say thank you, and handed me the keys. I will NOT get serviced there in the future!! More

New Car Purchase I purchased a new Acura MDX through the Costco program and this dealer was great. They were low pressure and very knowledgeable about the car and opt I purchased a new Acura MDX through the Costco program and this dealer was great. They were low pressure and very knowledgeable about the car and options. If you are in the market for an Acura it is well work it to visit this dealer. Ask for Paul Silverman. He did an excellent job before the visit, during the visit, and follow up after the sale. More

Excellent and Quick Service I went to Jackson Acura to purchase a used car for my 17 year old son. The Sales Consultant (James Moore) was very knowledgeable about the vehicle an I went to Jackson Acura to purchase a used car for my 17 year old son. The Sales Consultant (James Moore) was very knowledgeable about the vehicle and help to expedite the purchasing process. Jackson Acura guaranteed services to repair things I found on the vehicle which were minor. My wife and I test drove, purchased and signed all documents within 1 1/2 hours. More

Treating customers like friends My wife and I had a fantastic experience working with James Moore at Jackson Acura. The experience that we had was 100% stress free, pressure free, a My wife and I had a fantastic experience working with James Moore at Jackson Acura. The experience that we had was 100% stress free, pressure free, and was completely enjoyable. James is a true professional that you feel comfortable with, and I would recommend him to everyone! More

Patrick Rutherford I worked with Victor Salerno. Great service and facilities. I would recommend him in the future. I went to several dealerships and Victor made the who I worked with Victor Salerno. Great service and facilities. I would recommend him in the future. I went to several dealerships and Victor made the whole process easy. More

Superior Salesmanship & Financing Having worked with both Paul Silverman for our sale and Michael St. Clair for our financing I would highly recommend visiting this dealership before m Having worked with both Paul Silverman for our sale and Michael St. Clair for our financing I would highly recommend visiting this dealership before making your final decision as this will be your last stop. Both these gentlemen completely changed our perception of high pressure sales and crafty financing people. If you don't give this dealership an opportunity you are only short-changing yourself, give it a try, you will be glad that you did. More