Jackson Acura

We have purchased many cars and our experience here was by far the best. First off, Our sales employee Lee was great! He was very friendly and determined to get us the car we wanted. My husband is very pic by far the best. First off, Our sales employee Lee was great! He was very friendly and determined to get us the car we wanted. My husband is very picky when it comes to who he deals with and Lee passed the test! The dealership made sure the MDX was in perfect shape for us to drive away in. The finance manager Jim had us in and out on paper work in just a few minutes. At other dealers we have spent hours dealing with paperwork and negotiating, but it was much faster and easier here. I would recommend buying from Jackson and make sure you find Lee in used cars sales, He was a real pleasure to do business with! More

I was looking for a white MDX on Autotrader when I found one at Jackson Acura. When I called for information I was quickly taken care of and all my questions were fully answered. I made several calls to ask one at Jackson Acura. When I called for information I was quickly taken care of and all my questions were fully answered. I made several calls to ask questions as I thought of them. They were always gracious, particularly Arthur Melman. I put a deposit on the vehicle and unexpectedly had some family issues to tend to which pulled my attention away from the MDX for a bit. Arthur was absolutely wonderful and very patient with the many questions I had and answered them fully. If he didn't know he made sure he found out the answer or referred me to someone who could answer my questions. Because I was buying the car at a distance (I live in the midwest) and could not see it first hand before buying I had a friend in the area go see it on my behalf. They received my friend graciously and warmly and assured her that everything would be perfect for me upon my purchase. I was originally going to have it shipped but could not get it done quickly enough and so I decided to fly in to pick it up. Reggie was kind enough to come pick me up at the airport so that I would not have to take a cab to the dealership. When I arrived all the paperwork was ready and available to be signed. I was out the door in about an hour or so and enjoying my new MDX. The experience was wonderful from beginning to end and I appreciated the efforts they made to answer all my questions and accomodate me in my desire to get the MDX especially when I am sure it would have been easier to sell it to someone local. More

Great price on a great car. I noticed a problem with the braking, during the test drive. Once I purchased the Tahoe, Arthur insisted they keep it and check it out, and then loaned me a great MDX for 3 days braking, during the test drive. Once I purchased the Tahoe, Arthur insisted they keep it and check it out, and then loaned me a great MDX for 3 days while they shop went over whole brake system again. After I got the car, on a rainy day, I noticed that the touch paint we discussed had not been done and that the DVD player was not functional. Arthur invited me in at lunch the next day and touched up the paint and found 2 DVD's stuffed in the player. He and the shop team fixed both issues and got me on my way in time for a 2 pm meeting. Since I bough the car as-is, and the issues that were addressed were not part of the written agreement, I was concerned about the follow through on the part of Arthur and Jackson Acura. I needn't have been worried. They were faithful to our verbal agreement and went above and beyond my expectations of service. I look forward to visiting them again,when my wife is ready to by her own MDX. More

I bought a 2001 325i BMW from Jackson Acura. The very next day the heater fan stopped working. By Saturday the crankcase valve blew out for $1,000. After this I went back and forth with Eric trying to ge next day the heater fan stopped working. By Saturday the crankcase valve blew out for $1,000. After this I went back and forth with Eric trying to get this car in shape so it could pass the Georgia State Emissions test and get registered. All the way along Eric kept giving me his shiny excuses and promised that he'd "do the right thing". I found out later that it's illegal for Jackson to have sold me this car without that inspection. I still have not decided what to do about this. Anyway I'm out $1,200 dollars and have been reimbursed only $750 and they say this is good. Pack of liars and cheats if you ask me. Stephen Bavington 678-451-8916 Jackson, This is just the first step in a long campaign of getting even, so if you want me to stop just give me a call and we'll settle. More

I began my search for a used vehicle several weeks ago and started looking online. Found several cars of interest and ran out to test drive some to see which one would fit my budget and lifestyle. I visit and started looking online. Found several cars of interest and ran out to test drive some to see which one would fit my budget and lifestyle. I visited several dealerships in my area. Test drove a 2008 Infiniti M35 at Nalley Infiniti, 2007 Mercedes E350 at Malones Automotive and a 2006 Acura RL at Jackson Acura. Each of these sedans had plenty of luxury and bells and whistles to satisfy any car enthusist. The sales approach at Malones Automotive and Jackson Acura was about the same. Courteuos and friendly. No pressure tactics at all. Very attentive when expressing the type of vehicle I was looking for. I felt very comfortable making a purchase at either one of these dealers. It was finally between the Mercedes E350 and the Acura RL. Each car drove great, plenty of power, very comfortable, lots of built in toys, etc.. After days of debating, I decided to go with the Acura RL. Let me tell you why. When I first met Steve Cronin I new he was someone I could trust and would handle my purchase without any surprises. He was friendly, honest and listened very carefully during my initial visit. I test drove the vehicle several times. He returned my phones calls promptly and emails too. Negotiating a price was easy and no haggling took place. He allowed me to take the vehicle to my mechanic for 15 years and all he could find was several recalls which had not been performed by Acura and the alignment which was slightly off. Which Jackson Acura took care of immediately. The car was a One owner vehicle and was also Certified by Jackson Acura. Low miles for a 2006 which came with an Acura warranty of 12Month-12,000miles and 100k Drivetrain too. Steve Cronin took care of all the paperwork, all of my requests and was very professional in his approach to selling me a pre-owned vehicle. The experience was absolutely great at Jackson Acura and it was all because of Steve Cronin and the staff at this dealership. Thanks Steve. My family enjoyed meeting you and our experience purchasing this RL was wonderful. It was by far the best we have ever experienced. More

Awesome experience at Jackson Acura mostly due to our salesperson, Doug Smith. Doug is the consummate professional...knowledgeable and helpful, but he is also a really nice guy who gets along very well w salesperson, Doug Smith. Doug is the consummate professional...knowledgeable and helpful, but he is also a really nice guy who gets along very well with people. He made this the first car buying experience that we actually enjoyed...never thought I'd say that! The dealership is great...coffee bar, internet connections, wide screen TV...but, It was Doug who really made it a breeze and is the real reason we would return! BTW...this was a pre-owned car and not one of their brand...which only makes the experience more exceptional! Thanks, Doug! More

jackson acura is a great dealership for acura service/maintenance. rodney jones (service manager) is awesome...professional, friendly, attentive. he and his service associates ensure that my car service/maintenance. rodney jones (service manager) is awesome...professional, friendly, attentive. he and his service associates ensure that my car is taken care of for whatever reason i may take it there. jackson acura has a comfortable waiting area with a television and magazines and complimentary refreshments...i feel relaxed while waiting on my car. More

Very friendly from the initial phone call. I had read great reviews about this dealership and my experience here was just as I had hoped. Micheal took lots of time to respond to any question or issue we great reviews about this dealership and my experience here was just as I had hoped. Micheal took lots of time to respond to any question or issue we had. I would definitely recommend anyone looking for an Acura to check this place out. More

The Jackson Acura Dealership in Atlanta is more than just a place to buy an Acura -- it is a team of employees who work together to make every part of buying or servicing your Acura a truly welcoming experie a place to buy an Acura -- it is a team of employees who work together to make every part of buying or servicing your Acura a truly welcoming experience. These employees make it their business to know their customers personally, and they go out of their way to make you feel as though you are a part of their Acura family. Once you become the proud owner of an Acura from this dealership, the service department's dedication to you is nothing short of excellence. From the moment that you walk in the door, till the time you drive out, you will be embraced by the highly motivated and competent team at Jackson Acura. More

I think the dealership is probably ok based on my research. And my experience is only one of a test drive on a new Acura so far. However, I thought I should mention that the salesman who we dealt w research. And my experience is only one of a test drive on a new Acura so far. However, I thought I should mention that the salesman who we dealt with was not so great. He was sufficiently professional but pretty unfriendly and cold, spoke so low it was almost a whisper, and repeatedly tried "leading" us around from spot to spot while we were busy looking at something else, which was annoying. He had the whole "I'm so super cool, I don't have to walk fast or try hard" thing going. He would give short whisper quiet answers on the drive, seemed annoyed if you deviated from his preset test course (I grew up here and know the area like the back of my hand, he's from another country), and looked bored. He also kept asking "which color" even before we had indicated if we even wanted to buy one, which is a real pet peeve. That's like discussing the wedding before you go on your first date. We agreed later it made us nervous how strange he acted. It probably put me off the Acura I was testing enough to make us hesitate to even talk price that day. We tossed his card because we both agreed if we did go back we wanted to deal with someone more pleasant. Maybe he was having a bad day, but we arrived in an upscale luxury brand car and are (lower) middle aged and well groomed, and really just got the vibe that he didn't like us too much. Not a great way to sell a car, I'd say. The dealership is beautiful, with all the upscale doo dads (coffee bar,etc) which makes me wonder how much more the cars there cost! : ) But it is convenient to the area and I would not hesitate to give it another try and hope for a better experience. Next time we may contact the internet manager. They always seem to have it together more than the guys who walk the lot. But someone there needs to do a better job of selecting sales persons. This guy had the personality of a dish rag. More