Jackson Acura

Wait times are usually too high, even for appointments. Prices are marked up compared to other mechanic shops. Also, I called to confirm they had the part needed for a repair on my car, they confirmed, and Prices are marked up compared to other mechanic shops. Also, I called to confirm they had the part needed for a repair on my car, they confirmed, and I showed up for nothing - they didn’t have the part. I live 15 minutes away and I asked for a shuttle ride once, but they only provided a ride to my home. I had to book an Uber to get back to the dealership. Very incompetent and poor customer service. The only saving grace was my most recent service advisor - Yvonne Russel. She was quick and thorough, despite balancing a number of walk-ins around lunch time. Five stars to her, the rest need to pay better attention. More

My recent experience at Jackson Acura was subpar. My advisor was Cody and I was charged for tire rotation and shouldn't have been when I expressed i purchased my tires from Jackson Acura. The parts d My advisor was Cody and I was charged for tire rotation and shouldn't have been when I expressed i purchased my tires from Jackson Acura. The parts department was a complete joke. It took them like 8 minutes the first time to come out and ask what I wanted. I said I need a bulb for break light. It took the 2nd person about 8 minutes to come out and ask what I needed. I waited and waited until I had to take a seat because it was taking so long for a basic part. Only for the guy to come out with the wrong price and accused me of telling him the wrong year vehicle. I replied, you heard what you wanted to hear. It was not a good experience. On top of that, I had to waste time and gas driving back to Alpharetta the next day to be refunded my overcharge on the tires. Worst experience with Jackson Acura. Then I texted and emailed the service manager Rodney and got response. I usually have a great experience 😌 the 8 years of giving them my business. I'm now rethinking spending money. I've had one other horrible experience a few years ago. You wanted my review and keep bothering me, for it..Here you go! More

Customer service is always excellent. Explanation of what needed to be completed was clear and concise. Recommendation regarding what I needed to get repaired versus what I could get re Explanation of what needed to be completed was clear and concise. Recommendation regarding what I needed to get repaired versus what I could get repaired during my next oil change were very good. More

There are really no other options in Roswell for Acura but JA isn't nearly as good as they were the last time I had an Acura (5+ years about). If another dealer opened close by I'd change in a minute. but JA isn't nearly as good as they were the last time I had an Acura (5+ years about). If another dealer opened close by I'd change in a minute. More

We were very pleased with the effort your agent Nick made on our behalf. Our problem has been solved. Friendly and efficient. on our behalf. Our problem has been solved. Friendly and efficient. More

Always friendly and helpful service at Jackson Acura. . We have worked with Nick in service for years and he has always a pleasure. . We have worked with Nick in service for years and he has always a pleasure. More

Thank you for everything. I am so happy with the service that I receive, from you guys from the time that I walked in ,until the time that Ileft there thank you again. I am so happy with the service that I receive, from you guys from the time that I walked in ,until the time that Ileft there thank you again. More

This dealer provides outstanding customer service. Nick has been my contact for several years in providing service for three of my autos and he is always very professional in his diagnosing my proble Nick has been my contact for several years in providing service for three of my autos and he is always very professional in his diagnosing my problems and in recommending the proper action to fix things. I really value all the employees of this dealership, especially the service group. Thank you, Nick!! More

Disappointed my car was not completely fixed as it should have been. Frustrating to have to return for the service I should have received the first time have been. Frustrating to have to return for the service I should have received the first time More

Nick is always very professional and courteous. Never over promises. He's respectful and thorough. Never over promises. He's respectful and thorough. More