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Jackson Acura - Service Center

Roswell, GA

4.8
5,064 Reviews
Call Service Center (770) 650-4000

5,064 Reviews of Jackson Acura - Service Center

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December 13, 2022

Great service as always! Yvonne is always very knowledgeable and great at explaining things. Thank you! More

by hinessonya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2022 -

Jackson Acura responded

Thank you for again choosing Jackson Acura, your feedback and rating mean a lot to us. We're glad Yvonne and our team were able to help, and we hope to see you again!

December 11, 2022

Interesting problem with a trim piece from my car’s roof. Cody d from service department walked me thru getting the part ordered and installed. More

by tbell5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2022 -

Jackson Acura responded

Thank you for choosing Jackson Acura, your feedback and rating mean a lot to us. We're glad Cody and our team were able to help, and we look forward to seeing you again!

December 11, 2022

Great service and a friendly staff that was looking to help me through the process. More

by MREEVES449
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2022 -

Jackson Acura responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

December 11, 2022

Excellent Service! Facility is very accommodating and always completed in a very timely manner. Have always had a great and top experience from Cameron from the purch More

by Eric Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
Report | Print
Dec 12, 2022 -

Jackson Acura responded

Eric, Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with Cameron and the team, and we look forward to working with you again.

December 10, 2022

I only trust Jackson Acura to service my car. Yvonne gives you that special attention. More

by JANERIOF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2022 -

Jackson Acura responded

Thank you for choosing Jackson Acura again, your feedback and rating mean a lot to us. We're glad Yvonne and our team were able to help, and we hope to see you again!

December 10, 2022

Yvonne, service advisor and Brian Kew, service tech are awesome ! Best team for keeping my 2005 TSX running smoothly. More

by CHERIE.PEYTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian David Kew
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Dec 12, 2022 -

Jackson Acura responded

Cherie, Thank you for choosing Jackson Acura, your feedback and rating mean a lot to us. We're glad Yvonne and our team were able to help, and we hope to see you again!

December 07, 2022

I’ve never had a negative experience with Jackson Acura. I highly recommend to family and friends. More

by Tlshipmon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reggie
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Dec 07, 2022 -

Jackson Acura responded

Thank you for the kind words about our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

December 07, 2022

Good communication with service advisor. Completed service within original time estimate. Very satisfied with Jackson Acura More

by Saltguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
Report | Print
Dec 08, 2022 -

Jackson Acura responded

We are happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 06, 2022

Appointment at 10:00, no one touched my vehicle until 12:00 after asking Yvonne the status. At 12:20, Yvonne told us the vehicle was in vacuum, but we could clearly see the vehicle from the observation More

by smhill222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sergei Potapoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2022 -

Jackson Acura responded

Hello, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly to Rodney Jones, our Service Manager, at (770) 650-4000.

December 06, 2022

Convenient scheduling, pleasure to deal with, service provided as requested on the schedule we agreed upon. More

by Dick Cook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 07, 2022 -

Jackson Acura responded

Dick, Thank you for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

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