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Jackson Acura - Service Center

Roswell, GA

4.8
5,063 Reviews

5,063 Reviews of Jackson Acura - Service Center

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September 09, 2020

Pleasant experience. Clean and modern faculty with drinks and snacks available. My service advisor Nick was very professional and went of the service of vehicle. More

by jfetz3724
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2020 -

Jackson Acura responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 09, 2020

Nick was excellent in his job. Always courteous and helpful. Service left splashes of coolant all over engine bay, car wash left some kind of stuff all over front and on headlights. Had to wax stuff of More

by JohnA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2020 -

Jackson Acura responded

John, Thank you for taking the time to share your thoughts on working with Nick and our team. We're glad to hear we delivered such a great experience!

September 07, 2020

The service associate Pat, was very rude, abrasive and kept cutting me off when I tried to tell him about an issue I have had with my vehicle - I finally stopped Yvonne and she, not only listened but also More

by Rena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat Crossen
Sep 24, 2020 -

Jackson Acura responded

We thank you, Rena, for bringing this to our attention --it's great to hear Yvonne was able to resolve your issue. If there is anything else we can do, please let us know!

September 07, 2020

I have been going to Jackson Acura since 2011. They have always provided great customer service. Their pricing is great, and they do not try to get you to pay for service that you do not need. More

by Alecia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2020 -

Jackson Acura responded

Thank you for leaving this 5-star review and for being such a loyal customer!

September 06, 2020

Nick welcomed me quickly and signed me in right away. He is great. Rochelle is the best! She works efficiently and with detail. You can tell that she enjoys her job and is great at it! More

by lisamsullivan22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rochelle
Sep 08, 2020 -

Jackson Acura responded

Thank you, Lisa, for leaving this 5-star review!

September 04, 2020

The team did a good job in finishing the work and getting me out in a timely fashion thanks Yvonne. Always a pleasure at Jackson More

by WLJ2304
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2020 -

Jackson Acura responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Yvonne and our team, and we look forward to working with you again.

September 04, 2020

Nick was efficient as usual and the dealership clean and welcoming!!! The service included an oil change, tire rotation and filter change. It was done very quickly. More

by Vanessa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2020 -

Jackson Acura responded

Vanessa, We appreciate your business! Nick and our team look forward to serving you again soon!

September 04, 2020

They treat you like family. Friendly and accommodating. Appointments are easy to make and walk ins are not a problem. Service is fast the work is correctly done and prices are reasonable More

by Pkirtley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2020 -

Jackson Acura responded

Thank you for choosing Jackson Acura, your feedback and rating mean a lot to us. We're glad Nick was able to help, and we hope to see you again!

September 03, 2020

Yvonne is extremely responsive to her customers needs. She always places them first and does all she can to make sure they get the best service and spend as little money as it takes to get the work done. More

by d.waterman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2020 -

Jackson Acura responded

Hi, Thanks for sharing your thoughts about your experience working with Yvonne here at Jackson Acura. We appreciate your business and hope to see you again soon!

September 03, 2020

Everyone that I have had the pleasure to work with at Jackson has been professional and extremely helpful. From the sales experience to the service department, I have been thoroughly pleased with the man More

by rtthorn3
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2020 -

Jackson Acura responded

Hi, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Nick here at Jackson Acura.

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