Jackson Acura - Service Center

I was disappointed in the customer service at the service department. I called to get a recall done. When parts became available, Nick called me to make an appointment. I asked for a loaner car. He said department. I called to get a recall done. When parts became available, Nick called me to make an appointment. I asked for a loaner car. He said he was not sure. When I got there on the day of the day of the appointment (that was made at convenience of Jackson), no loaner was available even though there were literally a hundred cars on the lot with signs saying test drive. Nick called an uber for me. In the time of COVID, that did not seem like a good idea. When I returned to pick up my car, the young man who brought me the car was not wearing a mask. I asked why and he said that he wears one when talking to customers. I did not ask the obvious question....why would you breathe in a small car without a mask? I have 2 Acuras and I love them. It is very disappointing that Jackson Staff have an attitude when I think you are suffering as a business. Not good. More

Everything was great Friendly, courteous and knowledge people. Nice , clean waiting area. Was updated on what was going on with my vehicle. Excellent service. This is my Friendly, courteous and knowledge people. Nice , clean waiting area. Was updated on what was going on with my vehicle. Excellent service. This is my fourth acura More

Excellent service for past 15 years. These guys are the real pros. Always honest and professional. No better shop in town. Call And ask for Nick. Rodney the manager is amazing too. real pros. Always honest and professional. No better shop in town. Call And ask for Nick. Rodney the manager is amazing too. More

It is a pleasure to work with Jackson Acura. They are efficient, honest and reliable professionals. My recent service experience with Pat was so easy. I love that they picked up and dropped off my car at efficient, honest and reliable professionals. My recent service experience with Pat was so easy. I love that they picked up and dropped off my car at no additional cost. A true partner. More

Needed to get timing belt replaced and oil change service, Yvonne thoroughly explained the work to be performed and kept me informed throughout the process. Car was ready when promised. service, Yvonne thoroughly explained the work to be performed and kept me informed throughout the process. Car was ready when promised. More

We are always well treated by Yvonne. The service is thorough and quickly done. All the people we interact with are professional and friendly. The service cost is reasonable thorough and quickly done. All the people we interact with are professional and friendly. The service cost is reasonable More

Everyone was Friendly and professional. I didn’t have to wait too long and the coffee bar and waiting area and even the restroom was clean and comfortable. Yvonne Russell was so helpful and cheerful. My ca wait too long and the coffee bar and waiting area and even the restroom was clean and comfortable. Yvonne Russell was so helpful and cheerful. My car was washed and vacuumed which is such a nice touch. More

We always have a good experience at Jackson. Yvonne is an awesome service rep! This is our 2nd Acura - the first was from another dealer & we never felt comfortable with our deal or the service. For our 2nd awesome service rep! This is our 2nd Acura - the first was from another dealer & we never felt comfortable with our deal or the service. For our 2nd purchase, we found Jackson! We couldn’t be happier with a dealership! More

No one wore a mask and I did not feel safe. I have no idea who helped me because they did not introduce themselves. I had to select a name in this survey to submit it. Not sure if Nick is who helped me. idea who helped me because they did not introduce themselves. I had to select a name in this survey to submit it. Not sure if Nick is who helped me. I purchased my care from Jackson Acura and wanted to bring it there for service appointments. I am strongly reconsidering for my next service. I live in Decatur and pass two other dealerships on my way tho Jackson Acura, More

The dealership was very clean. Service was excellent and my battery was replaced for free under warranty. Kendall in the service department was very helpful and got me in and out quickly. I would reccomend my battery was replaced for free under warranty. Kendall in the service department was very helpful and got me in and out quickly. I would reccomend and will be taking my car here for future services. More