Jackson Acura - Service Center

Fixed everything efficiently. Took care of everything that was needed. Liked the attention to detail and communication. Service manager Yvonne was very involved and very helpful. that was needed. Liked the attention to detail and communication. Service manager Yvonne was very involved and very helpful. More

Everyone is always helpful. Available facilities to be able to work are very helpful. Work completed when promised. Appreciate the car being cleaned after ward. able to work are very helpful. Work completed when promised. Appreciate the car being cleaned after ward. More

Jimbol did a great job with my recent service, picking up the vehicle and communicating when it would return and the service provided. That’s for the support! the vehicle and communicating when it would return and the service provided. That’s for the support! More

I had the pleasure of meeting with Jim when I brought my car to be service. Very pleased with his customer service. Prompt as well. car to be service. Very pleased with his customer service. Prompt as well. More

Although there was some confusion regarding the pickup of my vehicle, Jimbo jumped in and resolved the issue quickly. Overall, I had an amazing experience. my vehicle, Jimbo jumped in and resolved the issue quickly. Overall, I had an amazing experience. More

Great as usual. Never had a problem. In and out very quickly. Communication is always very good and they get you in and out and don’t feel pressure in trying to sell you things you don’t need. quickly. Communication is always very good and they get you in and out and don’t feel pressure in trying to sell you things you don’t need. More

Great service, Jimbol was excellent and allowed me to work and attend meetings while keeping updated on progress of my service. He was polite, responsive and incredible courteous. Jimbol went out of his work and attend meetings while keeping updated on progress of my service. He was polite, responsive and incredible courteous. Jimbol went out of his way to make this a very smooth experience. More

Good service during trying times Was told I had to bring the car in for a test drive with a service mgr. but when I arrived for my appointment I was told they changed their mind and d Was told I had to bring the car in for a test drive with a service mgr. but when I arrived for my appointment I was told they changed their mind and didn't need a test drive after driving 30 min. to the dealership for a test drive. The service mgr. called my wife and I a Lyft ride but it did not arrive at the dealership to pick us up for 46 min. The car was delivered to us after the repair, which was very nice but, the next day when we drove our RDX, the brakes made the same loud grinding noise as before. A wrecker was sent that right away, very nice, and within a few hours they called and said they realized that the back brakes had to be replaced also after they replaced the front brakes the day before. They then delivered our RDX to our house that same day which was great. Because of the CCP Virus lockdown, we just drove the car for the first time sense the last repair and now its like new again. It drives great and we appreciate the inside vacuuming and the car wash. These are trying times, but Jackson Acura stayed the front and rear brake problem and got our RDX repaired ASAP. Five stars for Jackson Acura. Three stars for lyft. More

Satisfactory service but overpriced Do not have any issues or concerns with service provided by dealership and service manager. My issue is with price charged by dealership for anything Do not have any issues or concerns with service provided by dealership and service manager. My issue is with price charged by dealership for anything and everything. Simple diagnostics charges are unbelievably expensive. Also, under current circumstances (COVID-19) other Acura dealers are offering special discounts to First responders and Healthcare professional for their amazing duties - nothing like that offered from this dealership. More

Great service Because of social distancing my car was picked up, serviced and dropped off. I never had to leave my house. Great customer service is very much app Because of social distancing my car was picked up, serviced and dropped off. I never had to leave my house. Great customer service is very much appreciated. More