Jackson Acura - Service Center

Consistently Consistent! I love working with Yvonne! She’s professional, respectful, and truly listens. I don’t feel like she’s only trying to up sell things that I don’t need I love working with Yvonne! She’s professional, respectful, and truly listens. I don’t feel like she’s only trying to up sell things that I don’t need; instead, she tells you what you need and when you need it, which guarantees a customer to come back. Love her! More

Good experience overall Came in for a oil change. Check in was easy, and they were upfront about the wait time on the day. Amenities were nice as well. Came in for a oil change. Check in was easy, and they were upfront about the wait time on the day. Amenities were nice as well. More

Jackson Acura is my fav! The bets dealership in the area - hands down. I would not consider taking my car anywhere else. I have been a client for as long as they have been o The bets dealership in the area - hands down. I would not consider taking my car anywhere else. I have been a client for as long as they have been open. More

Handled another dealership's error They did a great job of understanding an unusual situation and handled promptly. I was a very busy day, but got me in and out in a timely fashion. Sma They did a great job of understanding an unusual situation and handled promptly. I was a very busy day, but got me in and out in a timely fashion. Small, but comfortable waiting area. More

Jimbol was extremely attentive and customer oriented!! Jimbol inherited our car’s saga from a transmission replacement and 3 subsequent, related trips back to the dealership. This was the first time Jim Jimbol inherited our car’s saga from a transmission replacement and 3 subsequent, related trips back to the dealership. This was the first time Jimbol took care of us. He did everything he could to get our car repaired in a timely manner. He also got information needed to help us understand how the latest ‘fix’ will hopefully be our last related to this chapter of repairs. Thanks Jimbol for all you did!! More

The best dealership experience ever I usually avoid getting any services done at a car dealership due always hearing about everything costing more and people saying they always want to f I usually avoid getting any services done at a car dealership due always hearing about everything costing more and people saying they always want to fix things that don’t need fixing. I was told that the dealership was minority owned and that you guys hire a lot of minorities to work the floor not just in the back. So, I decided to get my oil and transmission fluid changed while there for a recall. Jim my service liaison was extremely helpful and didn’t push anything that was it needed immediately, as I do t need my rear brakes done till the next oil change which I will do there as Jimbol’s knowledge and honesty was really nice as the last place I had my oil changed was trying to get me to replace front and rear brakes. Jimbol is an excellent employee who helped me with a tech issue with my radio as well. More

Great Experience Great visit with attentive staff and quality work completed. Smooth seamless process from start to finish as usual. Quality service provided at a grea Great visit with attentive staff and quality work completed. Smooth seamless process from start to finish as usual. Quality service provided at a great price. More

Great service The oil leak warning message was shown on my vehicle. They inspected the car thoroughly and recommended me to check every 1000 miles, until they confi The oil leak warning message was shown on my vehicle. They inspected the car thoroughly and recommended me to check every 1000 miles, until they confirm that there was no leak. More

Service experience at Jackson Acura I've taken my Acura for maintenance at Jackson Acura since the car was new. The maintenance has always been performed correctly, and I have always wa I've taken my Acura for maintenance at Jackson Acura since the car was new. The maintenance has always been performed correctly, and I have always waited at the dealership for the maintenance to be performed on the car. While waiting is never fun, they have a nice clean area to wait in. More

Slow service I came in for an oil change and 4 new tires. Again, it was not a pleasant experience. When I made the appointment a week ahead of time, Jackson Acura I came in for an oil change and 4 new tires. Again, it was not a pleasant experience. When I made the appointment a week ahead of time, Jackson Acura was supposed to get back to me with a tire quote. A week went by and I did not hear from them. I arrived at 7:20 am for a 7:30 am appointment and it took until 8:00 am before I met with my service advisor. I did not leave the dealer until 10:20 am. It should not take 3.5 hours for an oil change and 4 new tires when you are the first appointment of the day. Also, we have had a very odd experience the last 2 times that we have taken our car in for service. Both times all the quarters were removed from the coin tray. Not sure why they keep taking our quarters but we will make sure the car is cleaned out if I end up taking the car there again. More