Jackson Acura - Service Center

Less than great Rep I made appt, said needed loaner. Came, rep (dark glasses, dark beard) said no loaners available + blank stare. Even questioned if i reserved a loaner I made appt, said needed loaner. Came, rep (dark glasses, dark beard) said no loaners available + blank stare. Even questioned if i reserved a loaner More

Service center Nick in Service was able to take care of my MDX quickly. They diagnosed the issues and provided me with options to correct it. They were able to Nick in Service was able to take care of my MDX quickly. They diagnosed the issues and provided me with options to correct it. They were able to complete the task before the end of the day. More

Initial 5k service visit on 2019 MDX. The reason that I did not give a 5 star rating: the plastic cover on the top of the engine was damaged when I previously had the car in for a recall t The reason that I did not give a 5 star rating: the plastic cover on the top of the engine was damaged when I previously had the car in for a recall to check the timing belt. At that time the plastic cover was broken and one of the round o-ring type grommets that mount the cover to the engine was lost. During this visit for 5k maintenance, I mentioned that problem, however only the rubber grommet was replaced but they did not replace the cover as they should have. The car is new and on warranty and this cover should have unquestionably been replaced. More

Professional and Efficient Service Thanks to Brittany Byas and the service team in diagnosing a drive train issue and being willing to submit a goodwill case to Acura on my behalf. In Thanks to Brittany Byas and the service team in diagnosing a drive train issue and being willing to submit a goodwill case to Acura on my behalf. In the end, goodwill was not required, as the problem quickly identified, part replaced and I was out the door before lunch. More

Great service! 👍🏽 Great service at very reasonable prices. I’ve never been pressured to buy anything which is also a bonus. I trust this place and would definitely re Great service at very reasonable prices. I’ve never been pressured to buy anything which is also a bonus. I trust this place and would definitely recommend it. More

Horrible customer service with a nasty attitude Horrible customer service at the service center by Yvonne Russell. I went in to check on the warranty of my battery. On the Acura battery it says 2/17 Horrible customer service at the service center by Yvonne Russell. I went in to check on the warranty of my battery. On the Acura battery it says 2/17 with a 100 months warranty so I went to Acura to check on it. Arriving at the place Mrs Yvonne Russell rushed me in with some questions about the car and never tried to listen to what I was really there for. While we were talking she picked up he cell phone disregarding my time as a customer. I said that the car was not starting and she automatically assumed I needed a new battery. After we discussed she sent a guy to check on the battery but not on its warranty as I asked her to. She was rushing through a computer screen saying that I never purchased a battery from Acura. While I was waiting I insisted for her to take a look at the battery itself and explained to her that we have had bad experiences with this same dealership before but this time I would like them to at least listen to what my concern was. Before I even finished talking she asked me why I was back again if I had bad experiences. ( I was there because its an Acura Dealership and I drive an Acura and was trying to check on the battery warranty) I could not believe an Acura employee could have such a bad attitude and ask these questions to a unsatisfied returning customer. I asked to talk to a manager so Dzmitry and another gentleman came and tried to make things better. They were able to explain that if I am not the actual person to buy the battery the warranty does not work. So since this battery was purchased by its previous owner the warranty had expired. They offered to change the battery in 5 minutes. Their price was $150. At that point I did not want to have anything to do with her or the company she works with. I took my car to Advance Auto parts and paid the same price for a battery. More

Great service experience Brittiany did her usual great serving of customer service Southern style. She is always responsive and very pleasant, courteous & respectful. She know Brittiany did her usual great serving of customer service Southern style. She is always responsive and very pleasant, courteous & respectful. She knows her technical stuff too and provides good advice. More

Truly exceptional experience Best ever service overall.! Amazing place and people are very helpful and always have smile on their faces. Car was fix right the first time.! Best ever service overall.! Amazing place and people are very helpful and always have smile on their faces. Car was fix right the first time.! More

Great and timely service as always. Amazing customer service and great communication skills. Thank you so much for your help and support as always. You are the best as always. Amazing customer service and great communication skills. Thank you so much for your help and support as always. You are the best More

Brittiany is Awesome to work with!! Taking a car in for a recall is not anyone's fun "to do" list, but Brittiany cheerful attitude helped the time fly by. Plus, my bill was like $20.50, Taking a car in for a recall is not anyone's fun "to do" list, but Brittiany cheerful attitude helped the time fly by. Plus, my bill was like $20.50, and she even paid my .50 cents. Everyone should look forward to a recall, if they get to deal with Brittiany. More