Jackson Acura - Service Center

Horrible customer service with a nasty attitude Horrible customer service at the service center by Yvonne Russell. I went in to check on the warranty of my battery. On the Acura battery it says 2/17 Horrible customer service at the service center by Yvonne Russell. I went in to check on the warranty of my battery. On the Acura battery it says 2/17 with a 100 months warranty so I went to Acura to check on it. Arriving at the place Mrs Yvonne Russell rushed me in with some questions about the car and never tried to listen to what I was really there for. While we were talking she picked up he cell phone disregarding my time as a customer. I said that the car was not starting and she automatically assumed I needed a new battery. After we discussed she sent a guy to check on the battery but not on its warranty as I asked her to. She was rushing through a computer screen saying that I never purchased a battery from Acura. While I was waiting I insisted for her to take a look at the battery itself and explained to her that we have had bad experiences with this same dealership before but this time I would like them to at least listen to what my concern was. Before I even finished talking she asked me why I was back again if I had bad experiences. ( I was there because its an Acura Dealership and I drive an Acura and was trying to check on the battery warranty) I could not believe an Acura employee could have such a bad attitude and ask these questions to a unsatisfied returning customer. I asked to talk to a manager so Dzmitry and another gentleman came and tried to make things better. They were able to explain that if I am not the actual person to buy the battery the warranty does not work. So since this battery was purchased by its previous owner the warranty had expired. They offered to change the battery in 5 minutes. Their price was $150. At that point I did not want to have anything to do with her or the company she works with. I took my car to Advance Auto parts and paid the same price for a battery. More

Excellent service ! The thing I love the most about working with Jackson Acura’s Service department is the predictability and ease of having my car serviced. It’s alwa ! The thing I love the most about working with Jackson Acura’s Service department is the predictability and ease of having my car serviced. It’s always a pleasant experience and I’ve been working with them for going on eight years! More

Quick and given a loaner They always do a good job getting me in and out and have a loaner available. The service is fast when I have time to stay. They always do a good job getting me in and out and have a loaner available. The service is fast when I have time to stay. More

Awesome Experience Jimbo my Service Advisor today was absolutely wonderful. He was friendly from first meeting him. He was smiling, gave a friendly handshake and kept me Jimbo my Service Advisor today was absolutely wonderful. He was friendly from first meeting him. He was smiling, gave a friendly handshake and kept me updated on my car repair. I requested Jimbo have technician check my fluid levels and not only did he have them checked he actually showed me the dirty filters but did not make me feel pressure to get the additional repairs. This was one of the best experiences I have had at Jackson Acura since my purchase 2013. The wait time was not long and Jimbo my Service went up and beyond today. It helps when you enjoy what you and he definitely loves his job. I would definitely recommend Jackson Acura especially Jimbo as the Advisor any customer would be completely satisfied and in great hands. Thank You Kathy More

Not fixed My vehicle was making some vibration and noice and I drop the vehicle at JA to fix it. They gave me back in same condition as saying it fixed. It’s to My vehicle was making some vibration and noice and I drop the vehicle at JA to fix it. They gave me back in same condition as saying it fixed. It’s total waste of time and money Issue was resolved More

Excellent service and thanks to JIM Excellent service and special thanks to JIM on his customer service skills. It would have been great if you guys have done vacuum the car once. Excellent service and special thanks to JIM on his customer service skills. It would have been great if you guys have done vacuum the car once. More

Great Service experience Brittany was amazing. She was very friendly and made servicing our Acura as painless as possible. I will always come to Jackson acura just because she Brittany was amazing. She was very friendly and made servicing our Acura as painless as possible. I will always come to Jackson acura just because she is here. Keep up the good work Brittany! More

Brittany is awesome! Brittany is very personable and keeps you updated with your vehicle. She’s a pleasure to work with! I wouldn’t take my car anywhere Brittany is very personable and keeps you updated with your vehicle. She’s a pleasure to work with! I wouldn’t take my car anywhere More

Always Great! I always have a great customer service experience at Jackson. Brittiany is amazing and provides excellent client care. The customer service waiting ar I always have a great customer service experience at Jackson. Brittiany is amazing and provides excellent client care. The customer service waiting area is comfortable. More

Always outstanding service. Everyone at this dealership are top notch. Waiting area was clean and comfortable. Drove into service bay and someone greets you right away. Everyo Everyone at this dealership are top notch. Waiting area was clean and comfortable. Drove into service bay and someone greets you right away. Everyone is very well informed and helpful. More