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Jackson Acura - Service Center

Roswell, GA

4.7
5,043 Reviews

5,043 Reviews of Jackson Acura - Service Center

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August 07, 2019

Professional, courteous, informative My car has only been service by this dealership--now has 161,000+ miles-- always helpful, courteous, and professional. Area is clean. My experiences h More

by billyabe2240
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Crossen
Aug 15, 2019 -

Jackson Acura responded

Thank you for leaving this positive review for us!

August 07, 2019

OIl Change Tire rotation AS always Nick was accommodative and pleasant. He understood my time line and saw that the work was completed quickly. Car was washed and vacuumed and More

by mortland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2019 -

Jackson Acura responded

Thank you for leaving this 5-star review!

August 06, 2019

Excellent! Yvonne is awesome! She goes above and beyond to make your service experience is a good one. She remembered I had a young child and could not sit all More

by doccay99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2019 -

Jackson Acura responded

Thank you for taking the time to leave this 5-star review for Yvonne!

August 06, 2019

Fantastic service! Yvonne was great again. Jackson does a great job of taking care of customers. I can’t think of a better place to get my MDX serviced. More

by jorgenrl19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2019 -

Jackson Acura responded

Thank you for leaving this 5-star review for Yvonne!

August 06, 2019

5 Star Warranty When we purchased the car we bought the 5 Star program. Talking to Kelly (who was very polite) what we heard at the buying and what we actually have n More

by rhollifield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Covino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Oneill
Aug 19, 2019 -

Jackson Acura responded

Thank you for leaving this honest review. If you could message me your first and last name, I'd be happy to look into this for you.

August 06, 2019

First impression This was the first time in for service. I made an appointment, no one was there to check me in, no one was there to check me out. I had to search fo More

by agold1031
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No one was around
Aug 06, 2019 -

Jackson Acura responded

I'd like to apologize for your most recent visit. This definitely isn't our normal customer service. I hope you can give our service drive another chance to redeem themselves!

August 06, 2019

Acura Service Always exceptional service at this location. From Check in to Check Out, there are never any problems. The location is clean and the staff are friend More

by hchereese
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittiany Byas
Aug 15, 2019 -

Jackson Acura responded

Thank you for this 5-star review!

August 06, 2019

Repair Service My vehicle had a leaking shock absorber which was discovered during a multipoint inspection. I was able to get my vehicle repaired in the time promise More

by alcobb1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittiany Byas
Aug 15, 2019 -

Jackson Acura responded

Thank you for leaving this positive review for our service department!

August 06, 2019

Great maintenance & brakes service Great job, timely, and managed expectations well! Had summer service and brake replacement done! The vehicle is driving much more smoothly, and it is More

by Andy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Crossen
Aug 15, 2019 -

Jackson Acura responded

Thank you, Andy, for leaving this positive review!

August 05, 2019

6 month Service visit Great service, consistent and know what to expect. Cost seems to always be on the higher side especially for almost anything out of the ordinary. More

by BriarScott3577
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2019 -

Jackson Acura responded

Thank you for leaving this positive review!

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