Jackson Acura - Service Center

The service itself still takes too much time, in my opinion I also have an Infiniti and the service is more express than Jackson A. However, it shows that the Service Department is making strides for a better I also have an Infiniti and the service is more express than Jackson A. However, it shows that the Service Department is making strides for a better customer experience. The app helps too. Still some work to do there. Yvonne is excellent! Keep her happy and employed... More

Routine Maintenance I’ve had routine maintenance performed here on my 2015 TLX since I purchased the vehicle in 2016. Brittany has been by far the best service coordinato I’ve had routine maintenance performed here on my 2015 TLX since I purchased the vehicle in 2016. Brittany has been by far the best service coordinator I’ve worked with. She’s honest and up front, and very easy to work with. More

Great customer service Brittany always goes above & beyond to make my experience a good one. Sergei dropped by and said hello; he always has a smile and kind word. Brittany always goes above & beyond to make my experience a good one. Sergei dropped by and said hello; he always has a smile and kind word. More

Efficient and Accommodating Had to have recalls completed. Dropped off car and had the shuttle service return me back home. When the repair work was completed, they offered to Had to have recalls completed. Dropped off car and had the shuttle service return me back home. When the repair work was completed, they offered to bring the car to me. Really appreciated that service!!! More

Great customer service Brittiany was incredibly helpful and I feel went above and beyond to try to have my car finished in time for another appointment. Jermaine was also ve Brittiany was incredibly helpful and I feel went above and beyond to try to have my car finished in time for another appointment. Jermaine was also very nice and hustled through his break to get back to helping the technician finish my car's service. More

Service is thorough Very quick and thorough. Can tell the dealership pays attention to detail. Yvonne in service is nice. They make it easy to get in when you need servic Very quick and thorough. Can tell the dealership pays attention to detail. Yvonne in service is nice. They make it easy to get in when you need service More

Manitenance Service and Recall MDX fix Yvonne was pleasure to work with and very knowledgeable, Performed B1 service and recall MDX issue fixed. Service was excellent and it was complete Yvonne was pleasure to work with and very knowledgeable, Performed B1 service and recall MDX issue fixed. Service was excellent and it was completed in efficient manner. More

Awesome She was quick and fair. I was out in no time. I really thought it was going to take longer but she kept me up-to-date She was quick and fair. I was out in no time. I really thought it was going to take longer but she kept me up-to-date More

Car Maintenance It’s nice to be able to trust your service rep and work Jackson Acura performs on my car. I’ve never felt like I was charged for services I didn’t nee It’s nice to be able to trust your service rep and work Jackson Acura performs on my car. I’ve never felt like I was charged for services I didn’t need. More

Great Customer Service Brittiany is high energy and customer focused. Even though I did not have an appointment,. I was in and out with an oil change, tire rotation and was Brittiany is high energy and customer focused. Even though I did not have an appointment,. I was in and out with an oil change, tire rotation and wash in less than an hour. I appreciate the high level of service and the understanding of the value of my time on the weekend. More