Jackson Acura - Service Center

At this point, 3 stars and falling I was happy at first with the quick response and attentiveness of the service writer. It started going downhill when I was scheduled to pick up my car I was happy at first with the quick response and attentiveness of the service writer. It started going downhill when I was scheduled to pick up my car, and the problem was not fixed. I immediately went back and the tech came out with a suggestion, which I did that night. Didn't work. I emailed the service writer the next day, along with pictures of the issue. No response. Now, the work they did has caused other electronic issues with my car. I emailed the service writer again. Still no response. It's been a week and a half since my first email. I'm going back in this week to give them another opportunity to fix the problem and correct their work, but if I don't get results this time, I would definitely not recommend them to anyone for service. More

Routine service and check on recall Another quick and easy stop for service at dealership. Went in for normal service and they checked on recall, no issues (great news). I waited, frie Another quick and easy stop for service at dealership. Went in for normal service and they checked on recall, no issues (great news). I waited, friendly group on a Saturday morning - providing fresh coffee and kept me updated on status. More

Excellent Service Scheduling was a breeze. Nick Covino was my service rep from the time I called to make an appointment until the time I left. He was able to schedule Scheduling was a breeze. Nick Covino was my service rep from the time I called to make an appointment until the time I left. He was able to schedule for the day I called and once I got there made sure I was updated throughout the process. I was in and out within an hour and a half. The waiting area is very comfortable and the people are friendly, which makes the time go by really quickly. More

Oil Change Nick is always great & the service at Jackson is always Awesome. They complete the work in very short time frame with a full inspection. I always feel Nick is always great & the service at Jackson is always Awesome. They complete the work in very short time frame with a full inspection. I always feel my car is in good hands. More

Excellent I always try to schedule my service visits with Nick Covino at Jackson Acura. He is a pleasure to work with, prompt, and always so considerate. I always try to schedule my service visits with Nick Covino at Jackson Acura. He is a pleasure to work with, prompt, and always so considerate. More

Recall Moved to the area and this was the first time at this dealership and was treated as if I purchased the car from them. Will continue all my service at Moved to the area and this was the first time at this dealership and was treated as if I purchased the car from them. Will continue all my service at this location. More

Great Service is the Standard I purchased my Acura TLX from Jackson Acura in 2017, and each of my service experiences has been nothing less than outstanding. The Service team takin I purchased my Acura TLX from Jackson Acura in 2017, and each of my service experiences has been nothing less than outstanding. The Service team taking care of my car, and my go to advisor Yvonne all demonstrate exceptional customer service! The Acura product and the consistent great customer service delivered by the Jackson Service team are a demonstration of their commitment to ensuring an exceptional customer experience for me, and for this I am grateful! More

quick, polite and high quality i appreciate how my visit flowed smoothly from beginning to end The waiting areas are comfortable and well planned. Service reps communicated clearly i appreciate how my visit flowed smoothly from beginning to end The waiting areas are comfortable and well planned. Service reps communicated clearly and frequently. More

Service Recall I received a very timely notice about the recall on my call and was able to schedule it very quickly. I was told it would take an hour and forty five I received a very timely notice about the recall on my call and was able to schedule it very quickly. I was told it would take an hour and forty five minutes, but it only took an hour. When I got into my car when it was ready I had a notice that the battery was low on my keyless remote. My service technician personally walked me to the parts department and let them know I needed a new battery. Ten minutes later I was on my way. Overall this was a very efficient service call. Oh, and my car was washed and vacuumed. This is a great dealership. More

Tire Replacement I purchased tires from Jackson Acura two months ago and unfortunately I blew a tire after hitting debris on the highway. I took my car back to Jackson I purchased tires from Jackson Acura two months ago and unfortunately I blew a tire after hitting debris on the highway. I took my car back to Jackson to have the tire replaced because I had grown to appreciate the service Brittany provided. Unbeknownst to me, I had a two year warranty on the tires and I merely paid for mount and balance and the tire was covered by warranty. Once again, Brittany kept informed and provided exceptional care. More