Jackson Acura - Service Center

Amazing! Brittiany was amazing! Didn't feel pressured to do anything that I couldn't afford right now and provided me with everything that is needed and urgenc Brittiany was amazing! Didn't feel pressured to do anything that I couldn't afford right now and provided me with everything that is needed and urgency on them. More

Took great care of me Yvone and the dealership Handled the problem my car was having and made sure to get me the beat deal. It wad also done quickly. Yvone and the dealership Handled the problem my car was having and made sure to get me the beat deal. It wad also done quickly. More

Jackson Acura has great service Recently took my ILX in for service and was really pleased with Yvonne the service coordinator. She explained everything very effectively and schedul Recently took my ILX in for service and was really pleased with Yvonne the service coordinator. She explained everything very effectively and scheduled based on what was convenient for me. She also helped ensure my warranty was applied to cover the costs of some of the service as appropriate. More

Very taken care of and important. Though I only took my car in for a routine maintenance Mrs. Yvonne made it a point to make me feel as though myself and my vehicle were very important Though I only took my car in for a routine maintenance Mrs. Yvonne made it a point to make me feel as though myself and my vehicle were very important to her even through the obvious busy state that the dealership and her specifically were in. I will be bringing my car soley to the dealership and would prefer working specifically with Mrs. Yvonne!! More

Yvonne is on it! Yvonne helped me with both maintenance and warranty work for my TLX. What a pleasant person, and efficient as well. She arranged for the part to be sh Yvonne helped me with both maintenance and warranty work for my TLX. What a pleasant person, and efficient as well. She arranged for the part to be shipped, the loaner and took excellent care of the entire transaction. I appreciate being treated as a valued customer. Yvonne does just that! More

Acuraluver I'm a long time Acura customer. My first Acura has now led me to my current one and I wouldn't have gotten here without great service. I'm Acura Forev I'm a long time Acura customer. My first Acura has now led me to my current one and I wouldn't have gotten here without great service. I'm Acura Forever More

Great experience with this dealership. I had a bad experience at a different Atlanta dealership where they put me off and wouldn’t return my calls. Jackson was the com with this dealership. I had a bad experience at a different Atlanta dealership where they put me off and wouldn’t return my calls. Jackson was the complete opposite. They were professional and fixed my issue with the car. They did a great job and I will be returning to them for future work. More

Excellent Service Everytime I arrived at 730AM black Friday for routine service. Nick Covino was waiting for me at the curb and had me checked in and with my coffee in less than I arrived at 730AM black Friday for routine service. Nick Covino was waiting for me at the curb and had me checked in and with my coffee in less than 10 minutes. Nick estimated that the service would take just over an hour and about 9:45 my car was back having been serviced....and washed. The key to this excellent service at Jackson is the Consistency.! I hope to trade for a new MDX soon. More

Good service, poor execution Rocker arm pressure sensor outage caused the car to be towed for service. I’m not a mechanic, but can’t they make the engine sensor fail “safe” like i Rocker arm pressure sensor outage caused the car to be towed for service. I’m not a mechanic, but can’t they make the engine sensor fail “safe” like in “crippled “mode so it can be driven for a few miles? The car was repaired by mid-morning the next day, so I Ubered over to retrieve. So far, so good! My Service Rep, Cody, was tied up with another customer, so I waited outside his glass office. I texted him that I was there to pick up my car. I doubt that he saw my text before he was picked up for lunch and was gone. I approached the receptionist, who was very helpful and tried to find someone else to assist me. She found a young lady 2 offices down who was very pleasant and gave me my paperwork. She left to get the car. Not sure what happened then, but it was probably another 6-8 minutes of nothing. The helpful receptionist saw me standing there and was apologetic as she tried again to help me . It was then that two reps in the adjacent office jumped in at the receptionist’s request. Pretty soon, they, too, disappeared. But they came back soon, with Cody, the 2 doors down rep, and the guy who retrieves the cars. After probably 30 minutes I finally got wheels again. Good service, poor execution. More

Pretty good Service was good, albeit slowed due to power outage. Could have done a better job on post-service clean-up, still obvious dust on interior surfaces! Service was good, albeit slowed due to power outage. Could have done a better job on post-service clean-up, still obvious dust on interior surfaces! More