Jackson Acura - Service Center

Always Great Service! I have two (2) Acura MDXs, and I have them serviced exclusively at Jackson Acura. My Service Consultant (Brittany abyss) is always a pleasure to work I have two (2) Acura MDXs, and I have them serviced exclusively at Jackson Acura. My Service Consultant (Brittany abyss) is always a pleasure to work with. Great value...customer focused team... More

Great as ever Brittiany is easy to work with and responds immediately. Tell me the last time you said or thought that about a service representative. Still thinking Brittiany is easy to work with and responds immediately. Tell me the last time you said or thought that about a service representative. Still thinking? More

good serivce Satisfactory service! Good environment! Excellent staff! Quick and convenient! I am very satisfied with the service in Jackson Acura and would re Satisfactory service! Good environment! Excellent staff! Quick and convenient! I am very satisfied with the service in Jackson Acura and would recommend it to my friends! More

Great Service Had breaks repaired on my 2004 TL, Nick was great to work with...he’s thourough, responsive and doesn’t do excessive suggestive selling. Repairs were Had breaks repaired on my 2004 TL, Nick was great to work with...he’s thourough, responsive and doesn’t do excessive suggestive selling. Repairs were done as expected and on schedule. More

Great Service! I called informed Sebrina (who was so nice and polite) about the code appearing on my dashboard. She told me they could schedule me on the same day. I I called informed Sebrina (who was so nice and polite) about the code appearing on my dashboard. She told me they could schedule me on the same day. It was convenient and very helpful. Thank you! More

Impromptu service I stopped by on a Saturday to see if they had availability to perform routine service. They did. My brake pads were at the minimum so also replaced th I stopped by on a Saturday to see if they had availability to perform routine service. They did. My brake pads were at the minimum so also replaced those. They resurfaced the rotors as well which is recommended when replacing pads. The service personnel was very pleasant. The waiting area was very inviting and staff were overall very pleasant. Very customer friendly and great ambience while you waited with the various complimentary amenities such as Starbucks coffee/hot cocoa machine, water, sodas, snacks, etc. The complimentary car wash and vacuum was a pleasant surprise as well as. not many dealers do these services anymore. Overall, I had zero expectations and was very satisfied with my visit to the service center. More

Good service i have been coming and getting my service at acura, when my previous guy left i was not feeling the same of going but after Brittney took care of me i have been coming and getting my service at acura, when my previous guy left i was not feeling the same of going but after Brittney took care of me I think i found my new person! More

Acura Service Service advisor was good. Repair cost / estimate was accurate. I’m still not happy with Acura corporate. They know the RDX turbocharger has reliabilit Service advisor was good. Repair cost / estimate was accurate. I’m still not happy with Acura corporate. They know the RDX turbocharger has reliability problems. Turbochargers shouldn’t need to be replace for a faulty vacuum motor which just happens to be a non saleable part. Turbocharger plus labor $5,700. More

Highly recommend Friendly service. Good explanation of work being done. Updates throughout. Comfortable area in which to wait. I was met with a service rep immediately Friendly service. Good explanation of work being done. Updates throughout. Comfortable area in which to wait. I was met with a service rep immediately when I pulled in for service and didn't have to wait. More

Review of Jackson Acura Thanks Nick - I appreciate your follow up. I did get my alternator replaced yesterday; unfortunately, it cost me $375.00 including labor so it was sig Thanks Nick - I appreciate your follow up. I did get my alternator replaced yesterday; unfortunately, it cost me $375.00 including labor so it was significantly less than the $800 plus that Jackson quoted me. I also had them check my brakes - Jackson said I needed to replace both front and back - they said my front brakes seemed new (they are 8 months old) and I do need new brakes in the back. Their price for replacing back brakes were also much lower than the quote you provided. The quote Jackson provided me included an additional $4000 of replacement/labor and they questioned whether I should do that work as opposed to draining/replacing steering fluid and transmission fluid which will run $350-$400. I've taken care of the work that had to be done (alternator) and I will talk to other metro area Acura dealers along with recommended Acura mechanics re next steps. Thanks again for your service yesterday and your follow up this morning. More