Jackson Acura - Service Center

Pleasant It's always a pleasure to have my TL done at Jackson the service providers are always the best sales,service, finance,management all are ready to help It's always a pleasure to have my TL done at Jackson the service providers are always the best sales,service, finance,management all are ready to help. More

Service for power steering pump I was qouted $550 to replace the power steering pump (after market) on my Acura TSX ($400 parts and $150 labor). Jackson was getting the part from Na I was qouted $550 to replace the power steering pump (after market) on my Acura TSX ($400 parts and $150 labor). Jackson was getting the part from Napa that only charges $159 for the part plus you get $60 back when you return the core to them. I understand that the dealership usually has an upcharge, but this excessive. They allowed me to buy the part, but then I was told it didn't work when they put it on and they wanted me to pay for the labor a second time. My advisor did her best to explain and eventually I was able to get the car repaired. This is by far still my favorite Acura Dealership and I will continue to do business with them. I do suggest that as a consumer do your homework if you are dealing with the service department because they dont seem to be as forthcoming as they used to be. More

Broken passenger side mirror Background - Broken mirror 1st visit - Ayseha took care, gave us a quote ($449), answered all the questions, got back to us to inform availability, a Background - Broken mirror 1st visit - Ayseha took care, gave us a quote ($449), answered all the questions, got back to us to inform availability, and helped us schedule. 2nd visit - came in Ayseha unavailable, Nick was taking care of her schedules for the day. He was fine to begin with, until it was time to pay. Quote had gone up to $725, I questioned why? He came back to tell me he is not sure why Ayseha gave a quote of $449. He agreed to go check. Came back to say he will honor $449. What I did not like was he made is sound as if he was doing me a favor, and he had lots of things to work on and didnt have time for me. I waited for 3 hours to get my repair when he told me it would be fixed in 1.5 hours. I felt there was no respect for my time and my money. I any not come to your store again, outside of Ayseha I have never felt welcomed. Everyone seems to be unhappy working there. More

Comfortable experience, with friendly staff Nick fully explains work done on your vehicle. Estimated repair time is usually "spot-on." Cost may be higher than going to a repair shop other than Nick fully explains work done on your vehicle. Estimated repair time is usually "spot-on." Cost may be higher than going to a repair shop other than the Jackson Acura, but you gain a higher degree of confidence that Jackson will do the work correctly and use genuine (and new) Acura parts. More

Regular service The dealership is great. We have used our service advisor Nick Covino for years and trust his guidance. Good location, comfortable waiting area and t The dealership is great. We have used our service advisor Nick Covino for years and trust his guidance. Good location, comfortable waiting area and trustworthy service. More

Wheel bearing replaced I felt the service team was dedicated to analyzing and addressing the problem. Cody was great at communicating progress and making sure that all work I felt the service team was dedicated to analyzing and addressing the problem. Cody was great at communicating progress and making sure that all work was satisfactory to the customer. More

Repair to navigation dimming Navigation screen would not dim at night. Solving the issue took over a month, but I was given a loaner car to use. During the repair the dash was dam Navigation screen would not dim at night. Solving the issue took over a month, but I was given a loaner car to use. During the repair the dash was damaged, but everything was repaired. So, overall happy with the service. More

Through service, comfortable wait She gave good explanations of the service needed and saw that the work was completed in good time. The conditions at the dealership were comfortable She gave good explanations of the service needed and saw that the work was completed in good time. The conditions at the dealership were comfortable while waiting for the work to finish. More

Service I had a small part replaced on the interior of my car. The part came in quickly and as soon as I called I was able to schedule service the next day. I had a small part replaced on the interior of my car. The part came in quickly and as soon as I called I was able to schedule service the next day. Ayesha was so nice. They even washed my car More

Great service and helpful staff Good and prompt service. Addressed my warranty and non warranty issues effectively and fairly. Kept me informed and provided nice loaner. Brittany wa Good and prompt service. Addressed my warranty and non warranty issues effectively and fairly. Kept me informed and provided nice loaner. Brittany was great to deal with! More