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4,672 Reviews of Jackson Acura - Service Center
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July 27, 2017
Quick, quality service Took my MDX in for an oil change prior to a road trip. The service was fast and thorough and included tire rotation and vehicle check (fluid levels, h Took my MDX in for an oil change prior to a road trip. The service was fast and thorough and included tire rotation and vehicle check (fluid levels, hose condition etc). No additional service was recommended; however, areas were identified that we should monitor and address in a few months. The waiting area is comfortable with private rooms to do work, make calls. Coffee bar is stocked. Try them - they don't disappoint! More
by RRM13
Employees Worked With
Andrew was fantastic!
Helpful July 13, 2017
Worst customer service ever Their customer service is the worst ever. Then to make matters worse they lie and try to act as if the customer is wrong for requesting service that t Their customer service is the worst ever. Then to make matters worse they lie and try to act as if the customer is wrong for requesting service that that was paid for. No outlet to complain so you just have to take it whIle they stand around looking crazy. Horrible.... You'll regret dealing with them. More
by Antonio Holt
February 02, 2016
Love the Service Department. My older MDX is running very well. CM sold it to me and recommended the service department and I haven't had any issues with my vehicle at all thanks My older MDX is running very well. CM sold it to me and recommended the service department and I haven't had any issues with my vehicle at all thanks to Jackson Acura More
by Roman
Employees Worked With
CM
March 14, 2013
I would like to extend my sincerest appreciation to Shaleem, our Jackson Acura service advisor. Shaleem is so knowledgeable and patient. We purchased an Acura CPO RDX and were so pleased with that expe Shaleem, our Jackson Acura service advisor. Shaleem is so knowledgeable and patient. We purchased an Acura CPO RDX and were so pleased with that experience that we decided to bringwe my wife's MDX in for service. Shaleem took the time to explain what needed to be done and more importantly what we didn't need to do. He was very reassuring. We'll continue to come back for service. Thank you Shakeem. More
by Billbeyer
Employees Worked With
Shaleem Farhart
February 03, 2011
jackson acura is a great dealership for acura service/maintenance. rodney jones (service manager) is awesome...professional, friendly, attentive. he and his service associates ensure that my car service/maintenance. rodney jones (service manager) is awesome...professional, friendly, attentive. he and his service associates ensure that my car is taken care of for whatever reason i may take it there. jackson acura has a comfortable waiting area with a television and magazines and complimentary refreshments...i feel relaxed while waiting on my car. More
by fore07lowe
Employees Worked With
rodney jones
September 04, 2010
This was my first visit to this dealer. I was greeted as soon as I pulled up. The wait time was very fast. The receptionist offered my friend and I coffee and cake while we waited for my car. My advisor did soon as I pulled up. The wait time was very fast. The receptionist offered my friend and I coffee and cake while we waited for my car. My advisor didn't try to sell me anything I didn't need. Being a former Service Advisor, I understand the stress and pressure that comes with the job. My advisor showed no signs of stress and was very calm. He really made me feel at ease. Thanks Mike! More
by Shantell
Employees Worked With
Michael Blalock
August 22, 2010
I recently had my 2005 MDX 60000 serviced and worked with both of these men. They were quick to assist me with a problem that I had with my car and handled it to 100% satisfaction. They both went extra ste both of these men. They were quick to assist me with a problem that I had with my car and handled it to 100% satisfaction. They both went extra steps to assist me and to make sure everything was handled to my satisfaction. Great job! More
by JMaples
Employees Worked With
Shaleem Farhart, Barry Leake
June 10, 2010
Traveling around Atlanta on business,I stoped by Jackson Acura where I found the service dept. to be one of the friendliest and most honest and upfront with their service process. My Acura was completed in Acura where I found the service dept. to be one of the friendliest and most honest and upfront with their service process. My Acura was completed in a timely manner and they even washed it up for my all with out having an appointment. They explained everything so I could understand and answered my concerns, putting my mind at ease. I even wonder onto the sales floor when I spoke with Jim Duncan a very professional sales consultant, even knowing that I was in for service and had no intention of buying a new vehicle he took time to explain some of their new products to me. If I live closer I would go back and buy from them. But I live over 200 miles away.:( More
by AdrienneR
Employees Worked With
Dan Diehart, Jim Duncan
October 07, 2009
Whenever I go to the dealership, I get greeted right away, my service adviser is always friendly and knowledgeable about the issues I have with my car and I am not paying an arm and a leg for the servic away, my service adviser is always friendly and knowledgeable about the issues I have with my car and I am not paying an arm and a leg for the services. Plus the dealership looks fantastic. Great place to take your Acura. More
by msindjones
Employees Worked With
Shalem
