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Jackson Acura - Service Center

Roswell, GA

4.7
5,081 Reviews

5,081 Reviews of Jackson Acura - Service Center

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March 01, 2024

Good service. Nice people Nothing special about the lobby. Should be nicer for a high end dealership More

by KSKRUCK
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Johnson
Mar 12, 2024 -

Jackson Acura responded

Thank you for sharing your feedback with us. We're glad to hear that you received good service from our team at Jackson Acura and found our staff to be nice. We also appreciate your feedback regarding the lobby. We strive to provide a comfortable and welcoming environment for all our customers, and we'll definitely take your comments into consideration to make improvements. Thank you for choosing Jackson Acura for your automotive needs. If you have any further feedback or suggestions, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

February 28, 2024

Very professional Friendly, competent and all was well and excellent service. No Happy with the loner car. More

by Kay Esco
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvonne Russell
Mar 12, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that you found our team to be very professional, friendly, and competent during your visit to Jackson Acura. We're delighted that you were happy with the loaner car provided to you, and we're pleased that you received excellent service overall. Ensuring a positive and seamless experience for each of our customers is always our goal! Thank you for choosing Jackson Acura for your automotive needs. If you need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

February 28, 2024

Dropped the car off and service was done promptly and was back to work by lunch time! Nick was awesome as always! More

by scott.svatek
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Covino
Mar 12, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that you had a prompt service experience at Jackson Acura and were able to get back to work by lunchtime. We're glad that Nick provided you with awesome service, as always. Ensuring efficiency and convenience for our customers is always our goal, and we're delighted that we met your expectations. Thank you for choosing Jackson Acura for your automotive needs. We appreciate your feedback and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

February 25, 2024

Kind, courteous and knowledgeable. Very good information about our new RSX and we were very pleased. Thank you More

by Tncraney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabri Jiffry
Mar 06, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that you had a positive experience with our team at Jackson Acura and that you found them to be kind, courteous, and knowledgeable. Providing excellent customer service and ensuring that our customers feel well-informed about their vehicles is always our priority. We're glad that our team provided you with helpful information about the new RDX and that you're pleased with your purchase! If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing Jackson Acura - We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

February 24, 2024

Long wait for pickup after service was complete with little to no communication. Car was not vacuumed. Service indicators were not cleared from car system. More

by Powers27
Recommend Dealer
No
February 24, 2024

Reliable and professional The team is dedicated and is always open to helping. Always a good job! More

by keefer.smith
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden, Cameron Hilden
Mar 06, 2024 -

Jackson Acura responded

Thank you for sharing your experience and for giving us a 4-star rating! We're thrilled to hear that you find our team at Jackson Acura to be reliable, professional, and dedicated. We truly appreciate your kind words and your recognition of our team's efforts. If there's anything specific you think we could improve upon to earn that extra star in your future visits, please don't hesitate to let us know. Your satisfaction is our top priority, and we're always striving to provide the best possible experience for our customers! We look forward to continuing to serve you and provide you with excellent service in the future! Warm Regards, Jackson Acura Team

February 24, 2024

I always have appointments early on Saturday. I'm in by 7:30 and leaving by 9am consistently. I enjoy going to Jackson Acura!!! More

by jamalbhooks
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvonne Russell
Mar 06, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that you consistently have a positive experience with early Saturday appointments at Jackson Acura. Ensuring our customers have a seamless and efficient service experience is always our goal, so we're delighted that we've been able to accommodate your schedule and consistently having you on your way by 9:00 AM. We're truly glad that you enjoy visiting Jackson Acura, and we look forward to continuing to provide you with excellent service in the future! If you should need any further assistance, please don't hesitate to reach out. We're here to help! Warm Regards, Jackson Acura Team

February 23, 2024

Ivonne Russell is my Service Advisor and she is the absolute in the business! I would recommend her to anyone!! More

by THEMAMA01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that Yvonne has continued to provide you with exceptional service at Jackson Acura. Yvonne is a valued member of our team, and we're delighted to hear that you consider her the absolute best in the business! Your recommendation means a lot to us, and we truly appreciate your kind words. Thank you for choosing Jackson Acura for your vehicle needs. If you should need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

February 23, 2024

My service advisor, Yvonne Russell, has always been most helpful in getting my car serviced and getting any warranty items corrected. More

by cjnicholas40
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Jackson Acura responded

Thank you for taking the time to share your experience with us! We're delighted to hear that Yvonne has consistently provided you with excellent service at Jackson Acura. Yvonne is a valued member of our team, and we're thrilled to hear that she has been most helpful in ensuring your car is serviced promptly and any warranty items are corrected efficiently. Providing top-notch service to our customers is always our goal, and we're glad that she continues to meet your expectations! If you should need further assistance, please don't hesitate to reach out. We're here to help and look forward to serving you again in the future! Thank you for choosing Jackson Acura! Warm Regards, Jackson Acura Team

February 23, 2024

Great service, done right on time. Thanks for taking such good care of me today. More

by Jeffrey B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
sabri jiffry
Mar 06, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're delighted to hear that you received great service at Jackson Acura and that we were able to complete the service right on time. Ensuring timely and efficient service is always our goal, and we're glad that we met your expectations. Your satisfaction is very important to us; we're pleased that we could take good care of you during your visit! If you have any further questions or need more assistance, please don't hesitate to reach out. Thank you for choosing Jackson Acura - We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

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