Jaffarian Toyota

Carl epitomized the very top level of customer care. He was easy to work with in the negotiations for the sale and incredibly knowledgable about all aspects of the vehicle I purchased -- he took me step by was easy to work with in the negotiations for the sale and incredibly knowledgable about all aspects of the vehicle I purchased -- he took me step by step through all the particulars of the navigation and communications systems and all other features. He was patient, friendly and thorough. Sarkis was very responsive during the sales process and easy to work with. Dennis was there backing everything up and did a fine job taking me through the finance process when I picked up the car. Top notch dealership team!! More

I was very specific about the car I wanted and Carl was "uber" helpful in facilitating the both acquisition and sale of my new vehicle. To be honest, it was his low pressure and "real" approach to sales t "uber" helpful in facilitating the both acquisition and sale of my new vehicle. To be honest, it was his low pressure and "real" approach to sales that firmed up the deal. He is very approachable and sincere in his dealings and I appreciated that. More

bought a new prius v, able to quarrantee delivery, very happy with the experience, salesman gave me his personal cell phone and answered by call right away happy with the experience, salesman gave me his personal cell phone and answered by call right away More

Iwas very pleased ,with the time Carl took to explain all the new features on my new Camry, although my 2009 had many of the same features, this totally set up different. he also put all my numbers in for my the new features on my new Camry, although my 2009 had many of the same features, this totally set up different. he also put all my numbers in for my phone, and navigator. my garage door. all the things that some one needs to help a person that is not used to doing, he also reassured me that Icould call or come in if I needed further assistance, Jaffarian are fortunate to have him as employee. Sincerly Marjorie Roberts More

I was looking for a 2011 Toyota Corolla, in red. Since they did not have one on their lot, they did a search with other dealers and did not try to persuade me to buy what they already had available. When they did not have one on their lot, they did a search with other dealers and did not try to persuade me to buy what they already had available. When my car came in, the salesman even drove it right to my garage!! More

Carl Reis was wonderful. We had absolutely no problems with him or the finance man that we worked with. However, there were several other employees that were rude to both my husband and myself. One of you with him or the finance man that we worked with. However, there were several other employees that were rude to both my husband and myself. One of your general managers was BEYOND arrogant when he and I were talking "numbers" for my trade in. He acted as if he was better than myself and my mother. THe words that came out of his mouth were totally unacceptable. My husband is an air traffic controller and he NEVER announces his title (as your general manager did) in a condescending manner, as if to say that he was smarter and somehow better. When we cam to pick our purchased vehicle up on Monday we were corralled downstairs with our child, as if it wasnt acceptable to wait for our vehicle in the main lobby area. In fact, someone kept putting their hands on my husbands back as if pushing to take our child downstairs. Our dog was waiting in the car and we were on a time for my husband to get back to work. Our entire packet of information on the car was taken from us during this time and my husband was on the phone with our insurance trying to insure the new vehicle. When I asked someone where our car was and our paperwork, he kindly went upstairs to help us out. Two minutes later I went upstairs myself and he was telling another employee that we were being "pains in the xxxxx." He didnt know I was standing right there. And lastly, as we were standing outside your shop, one employee was telling another employee how terrible a car had just come back from a lease. And began ranting and raving about was terrible driver they must have been and how "stupid" they must have been to bring the car back in that condition. I thought my experience at Jaffarian would be exceptional. However, it was anything but. Many of your employees need to learn to talk "shop" behind closed doors and remember that it is your customers that keep you in business. Unfortunately we will never be using your services again and I will make sure to let my family and friends know of my experience. More

I received a letter from Toyota about the special deal on 2011 Corollas. The deal sold itself, although the four individuals I dealt with made the buying process very easy. They answered all of my questions. 2011 Corollas. The deal sold itself, although the four individuals I dealt with made the buying process very easy. They answered all of my questions. Louis was especially helpful in making sure that my car was registered and inspected prior to the weekend in spite of a short time frame. He went the extra yard.I appreciate his efforts.Sarkis also ensured that a small scratch was taken care of.This is my third new car purchase from Jaffarian's since 2005.I plan to be back for another great deal! More

I have purchased all of my 6 Toyota's at Jaffarian's, I have always been treated well and they are a fabulous dealership. MIke Kemp in Sales was awesome and very informative in the purchase of my new 2011 have always been treated well and they are a fabulous dealership. MIke Kemp in Sales was awesome and very informative in the purchase of my new 2011 TOyota COrolla LE that I love. Dennis Pietro Sales Manager was also great to work with. everyone had my best interest in the purchase of the new car. More

Dennis did not tell me the truth with what options were on the car. However I ended up purchasing the vehicle anyway. Overall a good experience. It is my second car that I have purchased from Jaffarian. on the car. However I ended up purchasing the vehicle anyway. Overall a good experience. It is my second car that I have purchased from Jaffarian... More

We have purchased other vehicles at Jaffarian and they were are first choice when we decided to purchase a new vehicle. We had intended to 'look only' but the personnel were so easy to work with we decide were are first choice when we decided to purchase a new vehicle. We had intended to 'look only' but the personnel were so easy to work with we decided to go with our first instinct. The price they offered was acceptable to us and a deal was struck. In less than 48 hours, we had our new vehicle in our garage. Thank you Jaffarian Toyota, especially Carl, Sarkis and Wally! More