Jaffarian Toyota

Job Performance Recognitions and Commendations November 8, 2017 Mr. Gary Jaffarian, President & CEO Jaffarian Automotive Group 600 River Street Haverhill, MA 01832 Subject: Job Performa November 8, 2017 Mr. Gary Jaffarian, President & CEO Jaffarian Automotive Group 600 River Street Haverhill, MA 01832 Subject: Job Performance Recognitions and Commendations Dear Gary: I would like to take this opportunity to thank you and your devoted Management, Sales, Finance, and Service Teams for another great Toyota Leasing experience on 10-26 and 10-27-17, respectively. It was only my second experience leasing an automobile, but your trained team members were quick to assist me and my husband and made the entire procedure more enjoyable and less intimidating. I have been a long time customer of Jaffarian Toyota, and have had all of my past Corolla products, service requests and requirements handled by your dedicated professional team members. Chris Holder, Ryan Honda, Shayne Tate, and Tom Blanchette, (to name only a select few), were wonderful, worked diligently, and went out of their way to accommodate my needs to ensure that my second Leasing experience was, indeed, a good one. As I am disabled and on a fixed income, I would also like to personally express my sincere “thanks and gratitude" to Chris Holder for his exemplary performance, and the extra concerted effort he afforded me in making sure I received the best possible Leasing experience and pricing for my budget. His efforts were truly invaluable. He even came in on his scheduled day off to guide my Leasing process to a smooth and successful conclusion. He made the customer’s needs his top priority. Gary, once again, my deepest thanks to you, personally, for all of your kindness! I am sorry my husband and I were unable to meet with you in person this time during our visit, but rest assured that we will be returning to Jaffarian Toyota for my next Leased or Purchased vehicle needs, and look forward to our continued association with Jaffarian Toyota. Please take a moment out of your busy schedule to recognize and thank your dedicated Management, Sales, Finance, and Service Teams. Each one of your highly trained team members go out of their way on a daily basis to assist and take care of the individual customer's needs while we are there. That reflects magnanimously on the Jaffarian name and reputation. I love my new 2017 Toyota Sport Plus Special Edition.....You guys (& women) are great! Sincerely, Edna M. Cooke Lynn, MA 01902 More

Above and beyond! Living outside of Haverhill, where there are other Toyota dealerships, I made it a point to continue business with Jaffarian's because of their custom Living outside of Haverhill, where there are other Toyota dealerships, I made it a point to continue business with Jaffarian's because of their customer service. I was able to communicate a lot via phone reducing travel time back and fourth to the dealership. They were able to get the exact rav 4 I wanted and had it within a couple of days. My husband who has not converted to Toyota yet said "WOW, this was easy" when we went in to sign paperwork, and it's because we went to jaffarian Toyota. Thank you for all of your help for an effortless experience! More

Nice Experience! We had been shopping for a few weeks to lease a new car. A couple of other dealers gave us the run-around and we were so frustrated. Our experience wi We had been shopping for a few weeks to lease a new car. A couple of other dealers gave us the run-around and we were so frustrated. Our experience with Jose and Gary was not stressful. Once we agreed on a price and a car, they handled all the paperwork. Once we arrived to pick up the car, they went over ever feature and detail. They even followed up the next day to make sure we didn't have any questions. Very professional! More

Nice experience! Started my search fr a 2018 RAV4 LE online. Dealt with a few dealerships on model, options an pricing. Jaffarians beats the competition on customer se Started my search fr a 2018 RAV4 LE online. Dealt with a few dealerships on model, options an pricing. Jaffarians beats the competition on customer service, low pressure sales and price. Our experience with Jose (sales rep), Gary (sales mgr) and Richard DeFusco (Internet mgr) was quick and professional from start to finish. More

Great I went in there on a Thursday and was driving my brand new truck Saturday morning. The whole team was great, but Francesca was excellent. Thank yo I went in there on a Thursday and was driving my brand new truck Saturday morning. The whole team was great, but Francesca was excellent. Thank you More

Great Service Went in to purchase a new car. They had a car that I wanted but it did not have a feature I wanted so they located a car with the feature in some othe Went in to purchase a new car. They had a car that I wanted but it did not have a feature I wanted so they located a car with the feature in some other place and they brought it in so I can get it. It was a fast deal with no hassle. More

Amazing! I’m so happy I got Maggie from the sales team. She was so helpful and understanding. Maggie put me in a car with everything I needed and even wanted. I’m so happy I got Maggie from the sales team. She was so helpful and understanding. Maggie put me in a car with everything I needed and even wanted. Keeping me in my bugget and helped me understand everything I needed to know. She even helped schedule my first tire rotation. Tom and Maggie got me in my new car days before it was drastically needed. I’m so very thankful. More

Good Experience We went in not knowing if we could get the vehicle we wanted for what we wanted our monthly payments to be. They worked with us on various scenarios We went in not knowing if we could get the vehicle we wanted for what we wanted our monthly payments to be. They worked with us on various scenarios until we came within just a few dollars of what we wanted our payments to be. There was no pressure whatsoever, rather they worked with us to a satisfactory solution, and we ended up with a new 4Runner. More

Purchase 2018 Rav 4 Have been dealing with Jaffarian Toyota for 35 years in purchase of toyota's(Tercel,Corolla,Camry,and Rav 4) Had a very pleasant experience with Richa Have been dealing with Jaffarian Toyota for 35 years in purchase of toyota's(Tercel,Corolla,Camry,and Rav 4) Had a very pleasant experience with Richard Johnson and other staff employees in purchase of new Rav 4 as always. That's why I keep coming back. More

What Tangled Web Tim Digaetano Weaved . This review is on behalf of the poor experience with the "sales manager" Tim Digaetano who said and promised anything to get the quick sale ! The sale This review is on behalf of the poor experience with the "sales manager" Tim Digaetano who said and promised anything to get the quick sale ! The salesperson who helped us, who I don't want to name to be fair, was great. What is going on months now since Tim made all these promises , Turns out We are not the only customers that had this type experience with him. We have been coming here for years and have had great experiences . I have to say the the rest of the sales staff and dealership personal are great, professional , friendly and honest including the service department. We would of given a gleaming 5 star review if It wasn't for the poor experience and odd encounter we had with Tim who just seem to have a untrustworthy used car salesman feeling about him! Tim was involved with the process , too involved! He was very hyper soon as we met him, he would say something and in the next sentence contradict what he just said ! He made mistake after mistake and seemed to be out of touch on planet Tim! What was most worrisome and a red flag was how his attitude/demeanor fluctuated so rapidly. He was all over the place! Turns out We are not the only customers that had this type experience with him. We decided to share our poor experience so others can be forewarned on what to expect before they also get treated this way . What is going on months now since our experience , turns out Tim "no longer works for the dealership" what a surprise! The only good part about this news it that we will give the dealership another chance and keep using their great service department with Mark . More