Jaguar Land Rover Santa Monica - Service Center

Mario and Santa Monica service is great - Mario really goes over and beyond to make your service experience easy and seamless! The BEST! goes over and beyond to make your service experience easy and seamless! The BEST! More

I was very satisfied with the work done. The tech was courteous, and very professional. Also with a good communication skill. The tech was courteous, and very professional. Also with a good communication skill. More

Wonderful ! ! Always gets me in and takes care of what needs to be done effectively! Always !!! ! Always gets me in and takes care of what needs to be done effectively! Always !!! More

They have the best customer service staff in the business and make sure the customer is informed. I’m very happy with their service! and make sure the customer is informed. I’m very happy with their service! More

I have no complaints. I went in and they did what they were supposed to do. Jaguar is kind of an orphan so I am glad to have a dealer nearby. I went in and they did what they were supposed to do. Jaguar is kind of an orphan so I am glad to have a dealer nearby. More

Not sure how they do it but the service process is incredibly efficient, something that is unique in this post covid world. Zero waiting around on the drop off or pick up. Everyone is very friendly. incredibly efficient, something that is unique in this post covid world. Zero waiting around on the drop off or pick up. Everyone is very friendly. More

Very professional, courteous, prompt, a good communicator. A pleasant vibe. He took care of the car as it was his. communicator. A pleasant vibe. He took care of the car as it was his. More

excellent service no time to say more please accept the minimum words thank you thank you thank you minimum words thank you thank you thank you More

Jorge was wonderful. My only complaint is that I was told they'd replace the battery for my key and that was not done which means I have to find the time to go back. Othe My only complaint is that I was told they'd replace the battery for my key and that was not done which means I have to find the time to go back. Other than that they did an amazing job cleaning my car as well, that was such a pleasant surprise. More

As long as Rebecca Corbin is at Santa Monica it will always have issues and problems. It starts from the top down. She doesn’t care about customers at all, profit margin is all she cares about. I’ve giv always have issues and problems. It starts from the top down. She doesn’t care about customers at all, profit margin is all she cares about. I’ve given this dealership many opportunities to get things done right, John is really a great guy and helpful, as for his boss, she is another story and the reason why we don’t take out Range Rovers or Jaguar to them anymore. I’d rather drive to Woodland Hills than have to deal with Rebecca ever again. Not worth the headache. They literally keep the car and then come back with “we couldn’t duplicate it” the speaker is literally blown out, how can you not duplicate it? I had to physically show them the subwoofer was separated from the housing, how does a technician miss this and tell me “they can’t duplicate it” beyond frustrating that they hold your car and don’t do the work. More