Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Jaguar Land Rover Santa Monica - Service Center

Santa Monica, CA

4.6
320 Reviews

320 Reviews of Jaguar Land Rover Santa Monica - Service Center

Sort by
July 07, 2023

They are great in every way. My advisor John Bevardos is always on top of everything and always explains what my vehicle needs and what we will be having done in great detail. More

by davidanamouli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2023 -

Jaguar Land Rover Santa Monica responded

Hi David, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing service experience! I will be passing the kind words along to John Bervados! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

July 07, 2023

Very Rude Receptionist she had an awful demeanor when I approached to pay. The service was very overpriced More

by adadllc
Service Time
Recommend Dealer
No
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2023 -

Jaguar Land Rover Santa Monica responded

We regret to see these sentiments, that does not meet our standards and we'll address it with the team immediately. If there's anything we can do to turn this experience around for you, please feel free to reach out to us directly at marketing@jlrsm.com. We're always working on improving and your feedback is important to us.

July 03, 2023

Excellent service. Jeff always makes matters easier and provides the best assistance possible. Thanks again! More

by omovies1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jefferson Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2023 -

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing service experience! I will be passing the kind message along to Jefferson Ascencio! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

July 01, 2023

Excellent service. I'm very pleased. Thank you, Mario. Garcia. Front desk Maria was also very helpful and friendly. More

by lisa@zumabeach.la
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2023 -

Jaguar Land Rover Santa Monica responded

Hi Lisa, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had a smooth service experience! I will be passing the kind words along to Mario Garcia, and Maria! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

June 21, 2023

John was wonderful. Extremely helpful and accommodating. Would recommend him and the dealership to anyone. More

by georgek5
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 22, 2023 -

Jaguar Land Rover Santa Monica responded

Hi George, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had a smooth service experience! I will be passing the kind message along to John Bervados! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

June 15, 2023

Always the best service, even when I don't have an appointment John will go out of his way to accommodate me More

by JBEVARDOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2023 -

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear you had a smooth service experience! I will be passing the kind message along to John Bervados! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

June 14, 2023

My car still has issues that was not detected by anyone in the sales or service department, or they just pretend they don’t see it. More

by aninha_hb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Rojas
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2023 -

Jaguar Land Rover Santa Monica responded

We regret to see these sentiments, that does not meet our standards and we'll address it with the team immediately. If there's anything we can do to turn this experience around for you, please feel free to reach out to us directly at marketing@jlrsm.com. We're always working on improving and your feedback is important to us.

June 11, 2023

Great service from my service rep to the complimentary car. Communication was great from my rep. More

by LESLIEROB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Report | Print
Jun 12, 2023 -

Jaguar Land Rover Santa Monica responded

Hi Leslie, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing servicing experience! I will be passing the kind message along to our team here at service! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

June 10, 2023

Mario is the most responsive service consultant I’ve ever used. He answers texts and calls quickly and assures me I’ll be well taken care of, regardless of the problem. Once I reach him, I know the car will More

by merriejb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2023 -

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had a smooth service experience! I will be passing the kind words along to Mario Garcia! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

June 06, 2023

Jeff was very helpful, got me in and out with no troubles and in a timely matter. More

by REBECCA29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jefferson Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2023 -

Jaguar Land Rover Santa Monica responded

Hi Rebecca, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing service experience! I will be passing the kind words along to Jeff! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

1
...
17
18
19
...
32