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Jaguar Land Rover Santa Monica - Service Center

Santa Monica, CA

4.6
273 Reviews

273 Reviews of Jaguar Land Rover Santa Monica - Service Center

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April 15, 2024

Recently went in to have my vehicle serviced. I set up my appointment directly with Mario, he made sure to take care of it all. Such a smooth process thanks to him and the service staff. More

by vanessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Jaguar Land Rover Santa Monica responded

We're glad to hear you enjoyed your visit. Please don't hesitate to reach out to us if there's anything more we can do!

April 13, 2024

Mario is the best, professional, punctual and always delivers. Will be back for my next service More

by DRMKOSHKI
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Jaguar Land Rover Santa Monica responded

Your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

April 06, 2024

The Rep was knowledgeable, diligent and professional. The experience was extremely pleasant and would not hesitate to recommend the entity for friends and family. Henry More

by PEKUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Jaguar Land Rover Santa Monica responded

Your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

April 04, 2024

It's never fun having to spend so much on getting my car serviced, but at least the process is painful. Mario and his staff are great. More

by vanessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Jaguar Land Rover Santa Monica responded

Your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

April 04, 2024

Recently went in to have my car serviced. Such an easy process and all thanks to the service department especially my advisor Mario. More

by vanessa
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Jaguar Land Rover Santa Monica responded

Your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

April 04, 2024

I've made this location my go-to after my first appointment. Service and staff were both great. More

by vanessa
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Jaguar Land Rover Santa Monica responded

Your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

April 04, 2024

Extremely happy with the service department. Very helpful and professional when I took my car in. Easy process. More

by vanessa
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Jaguar Land Rover Santa Monica responded

Your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

April 02, 2024

This service location has always been great at customer service. That is the one of the reasons why I keep returning when necessary. More

by vanessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Jaguar Land Rover Santa Monica responded

Your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

March 31, 2024

Excellent customer service. Professionally staffed, they pay attention to every detail and ensure customer satisfaction. More

by EARL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marie Reed
Apr 01, 2024 -

Jaguar Land Rover Santa Monica responded

Thank you so much for your kind words! We're thrilled to hear about your positive experience at Jaguar Land Rover Santa Monica. It was a pleasure serving you, and we look forward to welcoming you back for all your future automotive needs!

March 30, 2024

I brought my car in without any tire issues and the car was returned to me with low tire lights on, and a huge gash in a tire that was not there when I brought the car in. Tire gash was so severe that it More

by barbara30
Workmanship
Recommend Dealer
No
Employees Worked With
Jefferson Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Jaguar Land Rover Santa Monica responded

We regret to see these sentiments, that does not meet our standards and we'll address it with the team immediately. If there's anything we can do to turn this experience around for you, please feel free to reach out to us directly at marketing@jlrsm.com. We're always working on improving and your feedback is important to us.