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Jaguar Land Rover Santa Monica - Service Center

Santa Monica, CA

4.5
326 Reviews

326 Reviews of Jaguar Land Rover Santa Monica - Service Center

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June 01, 2022

My experience over the years has been wonderful and my service representative, John has taken care of my car and keeps it in mint condition. More

by NTRIVES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2022 -

Jaguar Land Rover Santa Monica responded

Thank you for your review; we are happy to pass along your comments to the team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 01, 2022

Great service always, very polite and honest. would highly recommend service for your Jaguar or Land Rover More

by GOLDENHAMMERLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2022 -

Jaguar Land Rover Santa Monica responded

Thank you for your kind review; we are happy to pass along your comments to the team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 01, 2022

Very accommodating! Loyal customer and would highly recommend to anyone. Jeff is the best as well as the whole team. More

by vanessa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jefferson Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2022 -

Jaguar Land Rover Santa Monica responded

Hi Vanessa, we are very happy to have provided you with such a positive experience! We will be sure to pass your comments along to the team and Jeff. Please don't hesitate to reach out to us if there's anything more we can do!

May 18, 2022

It’s okay service and I will definitely go back again and recommend to my friends More

by NAVIDMIRAKHOR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jefferson Ascencio
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Jaguar Land Rover Santa Monica responded

Thank you for your review. We look forward to your next visit! Take care!

May 18, 2022

Organized, efficient and easy process to schedule, check in and check out. Very hospitable and professional service team (4 employees from check in to check out) to bat. Thankful for the timely call that m More

by alohamel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jefferson Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Jaguar Land Rover Santa Monica responded

Hi Alohamel, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jaguar Land Rover of Santa Monica Service. We hope to be of service to you again in the future. Have a great day!

May 17, 2022

A marked change from previous visits. Previously contact regarding the status of my car was non-existent. Staff were not friendly or informative. This time Jorge was warm, informative More

by CATFICKES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Rojas advisor, excellent
May 24, 2022 -

Jaguar Land Rover Santa Monica responded

Thank you for your review and feedback. We're happy to hear you had a positive experience with our team! We are always more than happy to assist you if anything else comes up. Have a great day!

May 17, 2022

I waited over 40 min to be helped (after my service time started) only to find out that after the last time I was in for rodents in my engine, paying over $500, I could have been recommended a product to he More

by karawest
Recommend Dealer
No
Employees Worked With
Jose
May 24, 2022 -

Jaguar Land Rover Santa Monica responded

Hi Kara, We regret to see these sentiments, that does not meet our standards and we'll address it with the team immediately. If there's anything we can do to turn this experience around for you, please feel free to reach out to us directly at marketing@jlrsm.com. We're always working on improving and your feedback is important to us.

May 17, 2022

I love taking my car here for service. They are always professional and on point. Service advisor is friendly and knowledgeable. Thank you, keep it up! More

by lisheeley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Rojas
May 19, 2022 -

Jaguar Land Rover Santa Monica responded

Thank you for your review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 17, 2022

I am as dedicated to Range Rover Santa Monica as they are to me and my car. I always received excellent customer service. I won't go anywhere else ! More

by stitle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca Korban
May 24, 2022 -

Jaguar Land Rover Santa Monica responded

Your recommendation means so much to us and we're so happy to have earned it. Feel free to reach out to us if you need anything. Have a wonderful day.

May 17, 2022

Professional dealership and amazing service advisors. They provide detailed feedback about my car with appropriate actions. I have my RRS serviced there. Recommended! More

by florian1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JORGE ROJAS
May 24, 2022 -

Jaguar Land Rover Santa Monica responded

Your recommendation means so much to us and we're so happy to have earned it. Feel free to reach out to us if you need anything. Have a wonderful day.