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Jaguar Land Rover Troy

Troy, MI

4.1
373 Reviews
Jaguar Land Rover Troy in Troy, MI treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. Stop by today!
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1815 Maplelawn Dr

Troy, MI

48084

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Showing 373 reviews

August 23, 2021

We bought a Jaguar FPace Sport a couple of months ago. John was our salesman. He was outstanding. He is extremely personable, professional and knowledgeable. When we returned home we found that the fron More

by Brit
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmed Derbass, John Karam
Sep 03, 2021 -

Jaguar Land Rover Troy responded

Brit, Thank you for the great review on John and Ahmed. I will make sure that they know they did an excellent job. Have a wonderful day Adamm Davis - General Manager

August 20, 2021

I leased and purchased my vehicle from Mak. Mak is a professional who is dedicated to making his customers happy. Mak takes time to educate and thoroughly explain your options and more importantly, he i More

by MAS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mak Makky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2021 -

Jaguar Land Rover Troy responded

Hi Mas, we are very happy to have provided you with such a positive experience!

July 26, 2021

Today Sammi from Landrover Troy made sure I got my dream car! He was very knowledgeable and honest and made sure I was comfortable while he helped me find the car I wanted. If you ever visit landrover of Tr More

by Tamika
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammi Naoum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2021 -

Jaguar Land Rover Troy responded

Tamika, Thank you for the great review on Sammi Adamm Davis - General Manager

July 21, 2021

Complete scam. Charged $700 for doing essentially nothing but an oil change. “$185/hr for labor is standard” I was led to believe by Don Slezinski that the $700 estimate was for the entire repair but then go More

by DonIsaLIAR
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don Slezinski
Aug 24, 2021 -

Jaguar Land Rover Troy responded

To DonIsaLIAR, I am sorry to hear that you aren't satisfied with the level of service that you've received. Normally all amounts are initialed by you showing your approval for the diagnoses time. If this is not the case please contact me directly for a possible solution. Thank you Adamm Davis - General Manager 248 286 1700

July 20, 2021

Pathetic customer service my car has been in they're shop over 90 days with no customer updates worked with Larry now he fired a.m More

by A.mine
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Larry
Aug 24, 2021 -

Jaguar Land Rover Troy responded

A.mine, Please contact me concerning your review. Thank you Adamm Davis - General Manager 248 286 1700

July 09, 2021

Although the dealership was undergoing construction, I met with John Karam, a sales executive who helped me choose the right vehicle for me. He made the process easy and quick. I was with my father and he More

by Shevan M
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Karam
June 15, 2021

Worst Customer Relationship, He just sells the Car with damages. Need make sure to check the vehicle inch by inch before purchasing the car as there will be damages on CERTIFIED PRE OWNED cars. More

by Sai
Recommend Dealer
No
Employees Worked With
John Karam
Jul 05, 2021 -

Jaguar Land Rover Troy responded

Sai, I am sorry to read that you weren't completely satisfied with your purchase. Please contact me directly for a possible solution. Thank you Adamm Davis - GM 248 286 1700

June 15, 2021

Everything was quick and easy, John Karam is a great guy! Very friendly, always responded quickly, and you can tell he wanted the best for you. Highly recommend working with him!! More

by artgodlewski
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Karam
Jun 28, 2021 -

Jaguar Land Rover Troy responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

June 14, 2021

Greg was awesome! I specifically reached out to him after reading all the great reviews and they were spot on! He is extremely knowledgeable about the vehicle I purchased (which was my dream car and a big pu More

by c youngberg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hooper
Jun 28, 2021 -

Jaguar Land Rover Troy responded

Christi, we are glad we could help and thank you for the great review on Greg

June 13, 2021

Janes was great! My husband drove all the way from WA state to get me the car I wanted. James worked with us by phone, text and e mail. Very satisfied with our service! More

by meyermayhem59
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Wawrzyniak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Jaguar Land Rover Troy responded

Hi Meyermayhem59, I am happy to hear that James provided you with such a positive experience! Thank you for the review

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