James Wood AutoPark

Wish we purchased our Escalade here. This is our new home now that we moved. Oil change and tire rotation and car wash took longer than what was told. (3 hours for a 7:30am app This is our new home now that we moved. Oil change and tire rotation and car wash took longer than what was told. (3 hours for a 7:30am appointment) but car looked amazing and they comped it. More

The vehicle that I purchased had a dent in the rear. As an out of state buyer, it would have been extremely nice for that detail to have been included on the listing or at least mentioned by the salesma As an out of state buyer, it would have been extremely nice for that detail to have been included on the listing or at least mentioned by the salesman before I flew to Texas. I will own part of the blame since I didn't ask if the car had any dents/damage. Additionally, disappointed knowing this is a GMC dealership and I tried working it out with them to come to a resolution and still haven't received a response in nearly two weeks. More

Great experience and Cole Fellers was extremely patient and helpful. We will be back again. and helpful. We will be back again. More

Friendly, resolved the problem, and shined up the outside before returning. Fantastic service, kept me informed. before returning. Fantastic service, kept me informed. More

I was pleasantly surprised at how easy it was to buy a used car at James Wood. I have had several car buying experiences that were stressful and unpleasant. Thank you! used car at James Wood. I have had several car buying experiences that were stressful and unpleasant. Thank you! More

I appreciated all the courtesy I was afforded by Samantha as well as by the service manager, Doug, who ordered the part for me. The driver who took me home, also and the Lyft driver you hired to pick me up. as well as by the service manager, Doug, who ordered the part for me. The driver who took me home, also and the Lyft driver you hired to pick me up. The experience was nice. I have to admit. I am going to rag a little bit about the number of times my wife and I have attempted to get this little recall service done. At least 3 times. And each time we were told you'd have to order the part and call us back. No one ever called. We'd call back and start ground zero again. The last time I called, I was bounced between service and parts and the parts people didn't even know what I was talking about! The second thing: Why is it that whenever I leave MY car with you, YOUR people have to mess with everything in the cab? I don't get why your valets that move the vehicles have to completely reset my driver's seat to move the car less than 500 feet? And why do they have to jack the AC up on high? And change my radio station and leave it blaring? My father used to own a service station and he fired anyone who tried to treat a customer's car as his own personal property. Sorry there is so much negative stuff here. The people up front that I worked with were great. I just did not appreciate the run-around and I really don't appreciate having to sit there and reset everything before I can even drive off. That......to me.....will determine if I ever buy another vehicle with you. This is my third James Wood GMC, but if you can't get these things fixed. It will be the last. More

Service was good but it took 2 hrs to align my vehicle. I think that is excessive. I think that is excessive. More

Kevin is always professional and his communication is always appreciated. Trusty worthy partnership with the dealer. always appreciated. Trusty worthy partnership with the dealer. More

Brought yr old truck in to fix a couple of minor issues. Three hrs later I get my truck back and one issue was unchanged while the other was actually worse Three hrs later I get my truck back and one issue was unchanged while the other was actually worse More

Listened to what we had to say. Kept us informed of any and all conversations and options that were available to us very respectful. Kept us informed of any and all conversations and options that were available to us very respectful. More