Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
James Wood AutoPark - Service Center
Denton, TX
2,658 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,660 Reviews of James Wood AutoPark - Service Center
Sort by
May 31, 2025
As always, James Wood provided efficient, cost effective service with high level customer service. Samantha is a phenomenal customer service specialist! service with high level customer service. Samantha is a phenomenal customer service specialist! More
by txbadboy23
Verified CustomerEmployees Worked With
May 31, 2025
$1300 to fix a check engine light and one other sensor. Check engine light is still on. Check engine light is still on. More
by Sherri4
Employees Worked With
May 31, 2025
Clean facilities with appropriate refreshments. The checkin, checkout was quick. This is my second time and the experience was consistent. The checkin, checkout was quick. This is my second time and the experience was consistent. More
by vsharma74
Employees Worked With
May 30, 2025
Truck was fixed in less than 24 hours and thought it would take much longer than that. The drop-off option was excellent as well. Thank you and I'll definitely be a returning customer for future servi would take much longer than that. The drop-off option was excellent as well. Thank you and I'll definitely be a returning customer for future service or to buy a new vehicle. Thank you! More
by CHASE47
May 30, 2025
Professional, kind, courteous, and knowledgeable, Rachel is an asset to James Wood. I will continue to work with her. is an asset to James Wood. I will continue to work with her. More
by CINDYWIRZ
Employees Worked With
May 29, 2025
Edwin is very professional and always keeps me informed on what the problem is and the cost of the repair on what the problem is and the cost of the repair More
by RGTOWNSEN
Employees Worked With
May 29, 2025
Taylor got me in quick, documenting my woes. She quickly arranged for me to get a ride home. The next day, I was picked up at my house, driven back to James Wood, where Taylor went over the work She quickly arranged for me to get a ride home. The next day, I was picked up at my house, driven back to James Wood, where Taylor went over the work performed and charges incurred, and then checked me out. Well done, Taylor! More
by RLHOFER
May 29, 2025
Mike Belew is great at listening to problems and working with you on a resolution. He communicates extremely well and is available if you have questions later. with you on a resolution. He communicates extremely well and is available if you have questions later. More
by Will Ford
Employees Worked With
May 29, 2025
I arrived about 2:30pm and stated I must leave to get my children by a certain hour. 5:00pm along and I was still sitting in the waiting room and had to leave. My car wasn’t done with the simple oil change children by a certain hour. 5:00pm along and I was still sitting in the waiting room and had to leave. My car wasn’t done with the simple oil change and wash (I mentioned upon arrival that I had been there previously for 4 hours and could not do that today). She laughed and stated I would definitely not be there 4 hours. My car came out half done then she kept the keys on her desk forcing me to return and causing me to be even later. She put some of my mats back in place and hand wiped the water droplets left on my car, but shop stuff was left in my back seat. When I arrived for the oil change and when I was given the bill, I mentioned the coupon I brought at my last oil change was missed and it had to be put on this one as promised last time. She forgot again too. She had to fix the bill. While this was my home dealership, I’m going back to the one in Grapevine from now on. More
by TEAHENTON
Employees Worked With
May 29, 2025
Had to make a return trip because the ordered part was misplaced. Otherwise good experience misplaced. Otherwise good experience More
by GIL83WAT
Employees Worked With
