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James Wood AutoPark - Service Center
Denton, TX
2,796 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,796 Reviews of James Wood AutoPark - Service Center
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July 15, 2025
We have a GMAC dealership 4 miles from our home but we choose to drive 25 mikes because your service is better and your staff more enjoyable and efficient! choose to drive 25 mikes because your service is better and your staff more enjoyable and efficient! More
by joancoxpt
Verified CustomerEmployees Worked With
July 15, 2025
Have purchased 4 trucks in 6 years from this dealership but will give someone else a chance with next year's trade-in because I no longer trust their service department. Too many issues getting billed for but will give someone else a chance with next year's trade-in because I no longer trust their service department. Too many issues getting billed for services not performed and services performed improperly. More
by EBUYER3025
Employees Worked With
July 15, 2025
Easy to schedule work and it was handled professionally and in a timely manner. No one enjoys spending their day waiting for car maintenance or repair and James Wood seems to respects that time is valuable and in a timely manner. No one enjoys spending their day waiting for car maintenance or repair and James Wood seems to respects that time is valuable to customers because the waiting area is pleasant and the work is done quickly. More
by RSTANLEY1229
Employees Worked With
July 15, 2025
Staff are courteous and the building is bright and clean. Fixed the problem the first time Fixed the problem the first time More
by SHAYES356
Employees Worked With
July 15, 2025
Disappointed they have implemented a 3% fee on credit card payments. At least they mentioned it before the service. Luckily I had enough cash on me. The service writer on the drive brushed off my commens card payments. At least they mentioned it before the service. Luckily I had enough cash on me. The service writer on the drive brushed off my commenst & the follow up text checking on my service met with a "canned" response. Next time I'll bring a company check. And don't plan on writing a check for over $750, that's the limit! Got this info from the cashier. Not sure how many people can a: pay out-of-pocket for a repair over $750 with a wad of cash or b: get a cashier's check before going to pick up their vehicle. The credit card companies have such high fees that many merchants are now doing this. Ridiculous! More
by STEVE@AUBREYPHARMACY.COM
Employees Worked With
Origianlly scheduled service writer was "busy"
July 15, 2025
Rachel is always very helpful and professional. We appreciate her positive attitude and keeping us informed on our vehicle. We appreciate her positive attitude and keeping us informed on our vehicle. More
by mollyejones
Employees Worked With
July 14, 2025
We couldn't have asked for a better outcome thank you again-they went above and beyond again-they went above and beyond More
by jacale2
Employees Worked With
July 14, 2025
Taylor scheduled a same day appointment with me because I did not have the wheel lock and had a tire leak. They fixed the tire leak and gave me a wheel lock within the hour. Thank you Taylor! I always did not have the wheel lock and had a tire leak. They fixed the tire leak and gave me a wheel lock within the hour. Thank you Taylor! I always appreciate the Red carpet service we receive here! More
by JONATHANHURLEY4
July 14, 2025
Friendly staff and great work and I have coming to this dealership for years thanks dealership for years thanks More
by kirksm7
Employees Worked With
July 14, 2025
Always a pleasure to take my vehicle to James Wood Cadillac. Their service department is thorough, prompt, and professional. Worth the drive. Cadillac. Their service department is thorough, prompt, and professional. Worth the drive. More
by dfitz66
Employees Worked With
