James Wood AutoPark - Service Center

When the Bison was announced, we spoke with several dealers that weren't willing to try and order one for us. Matt Taylor not only listened, he immediately started getting information together, and le dealers that weren't willing to try and order one for us. Matt Taylor not only listened, he immediately started getting information together, and let us know when we could pre-order the truck. Although we waited 9 months (outside the dealer's control), the dealership and especially Matt were wonderful in answering any questions we had, and made the process quick, painless, and fair. This is our second vehicle we bought from James Wood, and we will be back when we need a new car. Recommended highly to anyone wanting a great buying experience. More

My advisor (Mike) met me at prescribed appt time to fix a warranty issue. Repair was completed in a reasonable amount of time and Mike came to me in waiting area when my vehicle was ready. Only issue is that warranty issue. Repair was completed in a reasonable amount of time and Mike came to me in waiting area when my vehicle was ready. Only issue is that my problem is still there even with the replacement part so there is another issue with the repair that will require, at the least, one more appt to fix. (More outside places to sit would be nice, particularly if in shady areas) More

The GMC service team had to troubleshoot the issue with my car. They kept at it until the issue was resolved. my car. They kept at it until the issue was resolved. More

Your service team is one of the best I have experienced. Tim is always so friendly, professional and knowledgeable. Makes me only want to buy GMC cars from James Wood. Tim is always so friendly, professional and knowledgeable. Makes me only want to buy GMC cars from James Wood. More

Tim, the service advisor always takes care of everything I need. I can trust them. They’re very honest people they only fix what needs to be fixed. They don’t try to sell you extra stuff and I’m forever a c I need. I can trust them. They’re very honest people they only fix what needs to be fixed. They don’t try to sell you extra stuff and I’m forever a customer and feel very confident when I drop off my vehicles for Service. More

You all promise me a car when I purchase my Cadillac the last 2time I did not get a vehicle why last 2time I did not get a vehicle why More

What's the work that was done. The maintenance work was done accurately and on time. But I was not very happy when I returned home and noticed a $3.77 surcharge to the work order w The maintenance work was done accurately and on time. But I was not very happy when I returned home and noticed a $3.77 surcharge to the work order which was because I used a credit card. If there is such a surcharge it seems the cashier could certainly inform the customer that he has a surcharge to be a implemented if using a credit card but he could pay by cash or check to bypass that surcharge More

Great purchasing experience. We will recommend to our friends. All questions were answered to the fullest. We will recommend to our friends. All questions were answered to the fullest. More

I’m grateful for the service I got on Saturday I have been happy with my truck been happy with my truck More

Samantha was great! Very personable. I really like the text messages with updates on my car Very personable. I really like the text messages with updates on my car More