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James Wood AutoPark - Service Center
Denton, TX
2,580 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,580 Reviews of James Wood AutoPark - Service Center
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June 30, 2024
Attentive service once I arrived BUT the person who scheduled the service in advance over the phone missed the time required by a mile. Similar to a restaurant hostess telling you the table will be rea scheduled the service in advance over the phone missed the time required by a mile. Similar to a restaurant hostess telling you the table will be ready in 10 minutes and it actually takes 45 minutes. Very disappointing. More
by jim@jmgadvisory.com
Verified Customer
June 30, 2024
Good communication. They didn’t make me wait to long, handled under a special covered warranty. Thanks! They didn’t make me wait to long, handled under a special covered warranty. Thanks! More
by justin.lacroix
Employees Worked With
June 27, 2024
Very pleased with Rachel at James Wood Cadillac. She was not only was informative about the service, but also polite and respectful. She was right on target about the wait time. She was not only was informative about the service, but also polite and respectful. She was right on target about the wait time. More
by DWORRELL16
Employees Worked With
Rachel
June 27, 2024
One challenge is definitely regarding an estimated time frame for the work that is to be done to the vehicle. If there is any chance of the work being done near end of day, or especially next day, we shoul frame for the work that is to be done to the vehicle. If there is any chance of the work being done near end of day, or especially next day, we should be told that immediately, no matter how busy it gets. We have to make adjustments to our travel plans. That one is very important to me. More
by GMCowner
Employees Worked With
June 27, 2024
Car service was taken care of in one day. More issues were found and resolved that I was even unaware of. More issues were found and resolved that I was even unaware of. More
by AUNTBEE13
Employees Worked With
June 27, 2024
Work was done as requested and in a timely manner. Been using James Wood Auto Park for a number of years. Been using James Wood Auto Park for a number of years. More
by WERNETTE
Employees Worked With
June 27, 2024
Mike ensured that all services were completed professionally, completely as planned. He also reminded us to schedule a recall repair in the coming weeks! Thanks Mike! professionally, completely as planned. He also reminded us to schedule a recall repair in the coming weeks! Thanks Mike! More
by HRMBOB1
Employees Worked With
June 27, 2024
Very quick operation. Very clean and professional. Samantha is awesome. She kept me informed the entire repair. Very clean and professional. Samantha is awesome. She kept me informed the entire repair. More
by TJMARINE2
June 27, 2024
My buying experience with Noah & his Dad @ James Woods was awesome. The customer service & attention to detail was outstanding. I will definitely be a returning customer & will refer other. was awesome. The customer service & attention to detail was outstanding. I will definitely be a returning customer & will refer other. More
by mcclain76
