James Wood AutoPark - Service Center

Difficulty getting in touch with Samantha. Communication could have been better. Simply changing a spark plug should not have cost $198.31 a 15-minute job at best. Also, charging me $21.48 Communication could have been better. Simply changing a spark plug should not have cost $198.31 a 15-minute job at best. Also, charging me $21.48 for hazard waste or shop supplies is crazy. What could that possible be in changing a spark plug? Being honest with a customer's charges is all one asks. The truck had less than 18,000 miles on it, and I feel the plugs should have been covered under my expended warranty, but I understand wear items can be exempt in this case. More

Samantha was good with appointment. Tim Wilkins did a great job seeing that my truck clean and ready when we needed to go. Tim Wilkins did a great job seeing that my truck clean and ready when we needed to go. More

Phillip in internet/ used cars did an excellent job, very helpful and easy to talk to. I would definitely recommend him helpful and easy to talk to. I would definitely recommend him More

I have bought my last 4 cars here! These guys always do a great job and are fair with their assessment These guys always do a great job and are fair with their assessment More

Good straight forward service. They did exactly what I asked them to do. Mike was courteous and professional. They did exactly what I asked them to do. Mike was courteous and professional. More

Service was good. People were nice and very polite. Check out was easy. Car was clean. People were nice and very polite. Check out was easy. Car was clean. More

Wish we purchased our Escalade here. This is our new home now that we moved. Oil change and tire rotation and car wash took longer than what was told. (3 hours for a 7:30am app This is our new home now that we moved. Oil change and tire rotation and car wash took longer than what was told. (3 hours for a 7:30am appointment) but car looked amazing and they comped it. More

Got my car in earlier than my appointment and they were polite, professional and quick! Thank you! polite, professional and quick! Thank you! More

I appreciated all the courtesy I was afforded by Samantha as well as by the service manager, Doug, who ordered the part for me. The driver who took me home, also and the Lyft driver you hired to pick me up. as well as by the service manager, Doug, who ordered the part for me. The driver who took me home, also and the Lyft driver you hired to pick me up. The experience was nice. I have to admit. I am going to rag a little bit about the number of times my wife and I have attempted to get this little recall service done. At least 3 times. And each time we were told you'd have to order the part and call us back. No one ever called. We'd call back and start ground zero again. The last time I called, I was bounced between service and parts and the parts people didn't even know what I was talking about! The second thing: Why is it that whenever I leave MY car with you, YOUR people have to mess with everything in the cab? I don't get why your valets that move the vehicles have to completely reset my driver's seat to move the car less than 500 feet? And why do they have to jack the AC up on high? And change my radio station and leave it blaring? My father used to own a service station and he fired anyone who tried to treat a customer's car as his own personal property. Sorry there is so much negative stuff here. The people up front that I worked with were great. I just did not appreciate the run-around and I really don't appreciate having to sit there and reset everything before I can even drive off. That......to me.....will determine if I ever buy another vehicle with you. This is my third James Wood GMC, but if you can't get these things fixed. It will be the last. More

Service was good but it took 2 hrs to align my vehicle. I think that is excessive. I think that is excessive. More