James Wood AutoPark - Service Center

Friendly, professional and great service. I live in Desoto Texas and purchase both of my trucks from James's wood and have always trusted the dealership with my vehicle. I live in Desoto Texas and purchase both of my trucks from James's wood and have always trusted the dealership with my vehicle. More

Found it easy to make the appointments and set up a drop off time. Mike was attentive to needs and problems to address. Mike followed up with texted status and when the vehicle was ready. off time. Mike was attentive to needs and problems to address. Mike followed up with texted status and when the vehicle was ready. More

Called in to get guidance on a warning light that had come on. My service rep, Samantha, was very quick to call me back and get me in. She ran the diagnostics and determined they would need the truck f come on. My service rep, Samantha, was very quick to call me back and get me in. She ran the diagnostics and determined they would need the truck for a day to fully go over it. She was able to get my truck in the very next day. She was awesome and made the whole experience fantastic. Will definitely try and purchase my next vehicle from this dealership after my service experience. More

The service personnel are always friendly and professional at James Wood Buick-GMC in Denton. The service provided is timely and exceptional. professional at James Wood Buick-GMC in Denton. The service provided is timely and exceptional. More

Very poor communication from the service advisor with what was going on with my truck and having to bring up there different times for them to figure out the problem. I am very disappointed in the whole what was going on with my truck and having to bring up there different times for them to figure out the problem. I am very disappointed in the whole service department because when my advisor was out no bad any answers for me. If I could give 0 stars I would. More

The dealership offered a vehicle while I had my car repaired. The repair was immaculate and timely. The service was courteous. repaired. The repair was immaculate and timely. The service was courteous. More

Friendly fast professional you get what you would expect from a good organization much appreciated from a good organization much appreciated More

The work is fine. I was a little frustrated with the time I was told the service would take vs the actual time it took. I was told by the service manager the maintenan I was a little frustrated with the time I was told the service would take vs the actual time it took. I was told by the service manager the maintenance and recall work would take 2.5 to 3 hours, so I stayed in the waiting area. 4 hours later I sent a text to the manager who later replied and said it was almost done. I got the truck finished 1.5 hours later. Total time was 5.5 hours. If I had known, I would have arranged to drop it off and pick it up later in the day. It would have been nice to have a courtesy update from someone instead of not knowing and just waiting. Later in the time period I receive a text from the service manager saying the cabin air filter needed to be replaced. I had recently purchased one which was in the back seat and suggested they could install it, but if not I would do it. The filter wasn’t changed which was no big deal, But a response would have been nice. More

Booking an appointment was so very easy - I was very impresssed. James Wood is 1 impresssed. James Wood is 1 More

Dealership is clean and they attended me pretty quickly. I would come here again for service I would come here again for service More