James Wood AutoPark - Service Center

Always good service from James Wood and my advisor Edwin Chan. Not happy at all with the 3% surcharge added to my bill for oil change because I used my GM Rewards credit card. I'm retired on fixed income. I Chan. Not happy at all with the 3% surcharge added to my bill for oil change because I used my GM Rewards credit card. I'm retired on fixed income. I don't need my dealer nickel and diming me to death to increase their profits. Especially considering the oil change cost $82.66. Help a poor guy out James Wood. More

Tim always takes care of any situation with an accurate estimate on price and time on all my trucks. Great all around. estimate on price and time on all my trucks. Great all around. More

I came in with a slow leak in a tire expecting they would just plug it and I'd be in my way. My service advisor, Tim Wilkins, let me know that they couldn't plug and would have to replace it at a cost of $2 just plug it and I'd be in my way. My service advisor, Tim Wilkins, let me know that they couldn't plug and would have to replace it at a cost of $270. It was then that he told me that it would be covered by the road hazard insurance I had bought 2 years earlier when I bought the truck I didn't remember I had that policy and it would have been very easy for them to just charge me the full price. I can't thank them (Tim) enough for going the extra mile of checking if I had the Road Hazard policy and for submitting a clam on my behalf. I was thinking of just going to Discount Tire but if I had the policy never would have come up and I'd be out the cost of a new tire. I really am thankful for the fine staff at James Wood and for them going the extra mile for me. More

Almost perfect. I assumed with an oil change, tire rotation, and wash that the washer fluid would be checked. Before I got home the light came on to add fluid. I had I assumed with an oil change, tire rotation, and wash that the washer fluid would be checked. Before I got home the light came on to add fluid. I had to go and buy some to fill it. Otherwise it was a great experience. More

I always receive great and quick service from the service department at James Wood Auto Park. department at James Wood Auto Park. More

Made me feel welcome and important. Kept me up to date. Service was great. I appreciate the driver that gave me rides. Kept me up to date. Service was great. I appreciate the driver that gave me rides. More

The service department was excellent in communication and in particular, Rachel. She listens well and was professional in taking initiative really helping me out over the phone. The ease of scheduling someon in particular, Rachel. She listens well and was professional in taking initiative really helping me out over the phone. The ease of scheduling someone to pick up and deliver my vehicle made a massive difference for me. I really appreciate that they try to minimize the disruption in my personal schedule. More

Jarrett was awesome and kept me informed all the way. He was thoughtful of my concern for cost and quality. He was thoughtful of my concern for cost and quality. More

The Cadillac service ordered a part and I called to check on it after two weeks. Rachel said it’s not in. It’s another week an I don’t have it. I wish they would call and update me. Thank you V. Rinc on it after two weeks. Rachel said it’s not in. It’s another week an I don’t have it. I wish they would call and update me. Thank you V. Rincon More

Competent and courteous service; good communication throughout; clean waiting room with helpful personnel which made the visit pleasant throughout; clean waiting room with helpful personnel which made the visit pleasant More