James Wood AutoPark - Service Center

Service was great and I truly appreciate the professionalism of Rachel however I was not 100% satisfied with the car wash as I had several bugs still on my car and streaks. professionalism of Rachel however I was not 100% satisfied with the car wash as I had several bugs still on my car and streaks. More

2nd Cadillac purchase here. Easy straight forward negotiation, super service department. Selection was just what I was looking for. Easy straight forward negotiation, super service department. Selection was just what I was looking for. More

The service provided om our 2016 Z51 Corvette Stingray which included an oil change and state inspection. The ease of scheduling an appointment and the time of service completed was absolutely outstanding which included an oil change and state inspection. The ease of scheduling an appointment and the time of service completed was absolutely outstanding. Thank you Tim Wilkens. More

Jarret was great! Everyone so polite and efficient! Parts Dept also very accommodating and polite. Everyone so polite and efficient! Parts Dept also very accommodating and polite. More

Went in for an oil change with coupon. Got a free diagnostic check and car wash to boot. Free water and snacks while I waited. Courteous staff and clean facilities. No pressure selling, ov Got a free diagnostic check and car wash to boot. Free water and snacks while I waited. Courteous staff and clean facilities. No pressure selling, overall great experience More

I am not satisfied with my purchase of a Certified 2021 Buick Enclave vehicle from James Wood Denton and I do NOT recommend James Wood as a place to buy vehicles. The key issue was that the "Certification" Buick Enclave vehicle from James Wood Denton and I do NOT recommend James Wood as a place to buy vehicles. The key issue was that the "Certification" process was not done at all or was improperly done. I first saw the vehicle on 3/1. The vehicle was advertised online but not washed, inspected, or ready for sale. The sales lady did disclose a dent.  After I saw the vehicle, I asked the sales lady to let me know when the vehicle would be certified, washed, etc. She never did, but I went there a week later to see the vehicle. I did not purchase the vehicle that day, as they wouldn't budge on price. I examined the vehicle fairly well, but I didn't notice the fine scratches in the bright sunlight. I did end up purchasing the vehicle a week later, at the same price because they wouldn't budge on price. At that time, I didn't inspect the vehicle closely as the sale lady was in a hurry for an appt. When I took the vehicle home, I immediately noticed the vehicle had 1000's of fine scratches all over the vehicle that are not very visible in sunlight, but very visible in artificial/white light. I immediately took it back the next day. My goal was to return the vehicle because as a CPO I had a 3 day, 150 mile option to return it. I told the manager that I wanted a permanent solution (or return the vehicle), not a temporary one. However, when I received the vehicle back at my home, all they had done was polish it. The scratches were still there. I do appreciate the polish, but I was looking for a permanent solution. . I suspect they were simply buying time waiting for the 3 days return period to end. I checked with a former sales team member from the most respected car dealer in Dallas and a large Collision body shop. Both the contacts indicated that even though it is a used vehicle, most large/ethical car dealerships should have disclosed the scratch marks, just as the sales lady disclosed the dent in the vehicle. If the vehicle was 7-8 years or older it would not be an issue, but for a Certified vehicle under 3 years old this should have been disclosed. They said if it was not disclosed the dealer should fix the issue permanently or provide some kind of restitution. I also told them that the remote gave me the "Replace battery" warning when I first entered the vehicle on 3/1 and stopped working a few days after I purchased the vehicle. They questioned the certification process and whether all steps were completed? They said that the certification process was either not done or improperly done. I did notify both the sales lady and the manager about the remote battery, but they didn't fix it. My final request to James Wood was for a refund of some kind, but they refused. If I were James Wood, I would have done one of the 4 items for a "Certified" vehicle. 1.) Returned car 2.) Repainted car 3.) Exchange vehicle 4.) Offer a discount of at least a 1000. Thanks for reading my review! More

Samantha did a fantastic job. From getting me the estimate, setting my appointment and getting the job done quickly, I could not have been more pleased. great experience as alway From getting me the estimate, setting my appointment and getting the job done quickly, I could not have been more pleased. great experience as always and happy to have her in your service department! More

Rachel in Cadillac service is so sweet and great to work with. She knew what the issues were with my car and was able to explain them to me in a clear and concise manner. It was a pleasure working with her with. She knew what the issues were with my car and was able to explain them to me in a clear and concise manner. It was a pleasure working with her and James Wood Cadillac in general. More

Very courteous, my car was cleaned so well! Your agents are very friendly an and helpful! From a very long time customer’ Your agents are very friendly an and helpful! From a very long time customer’ More

They have always been easy to get in. They do all my service work. The best They do all my service work. The best More