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James Wood AutoPark - Service Center
Denton, TX
2,719 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,719 Reviews of James Wood AutoPark - Service Center
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December 02, 2023
Great service and helpful personnel. Reasonable service rates and kept me informed on their progress Reasonable service rates and kept me informed on their progress More
by HANKHOLT
Verified Customer
December 02, 2023
Oil change was done in a timely matter. A new module was ordered to try and fix the trailer brake issue. Jared made several calls to learn if there was a recall for this issue. He informed A new module was ordered to try and fix the trailer brake issue. Jared made several calls to learn if there was a recall for this issue. He informed me with the updates. I am anxious to get the new part to hopefully fix the problem. Jared did a good job to get us in the right direction to possibly fixing the problem More
by bpels_2003
Employees Worked With
December 02, 2023
First, I made the reservation 3 to 4 weeks out to get me rear shocks replaced and told them it should be under warranty. I showed up for my appointment and waited almost for hours only to to be told my shoc rear shocks replaced and told them it should be under warranty. I showed up for my appointment and waited almost for hours only to to be told my shocks are not covered under my full warranty. Now, the dealership could have researched the warranty 4 weeks earlier and told me rather than me drive 40 minutes to the dealership and wait nearly 4 hours. This is xxxx poor customer service. Moreover, I’ve only had the vehicle a year and the shocks are already bad! I bet they sold the vehicle to me with faulty shocks and didn’t say anything AND I paid for the top warranty package for them to claim later the shocks are not covered. This is unacceptable! More
by orangecrush1979
Employees Worked With
December 02, 2023
Very clean neat and very helpful Will be back again. Very nice people. Very helpful. Very nice people. Very helpful. More
by DTSIMS1969
Employees Worked With
December 01, 2023
Always top notch work. Edwin in service did an excellent job! Thank you very much! Edwin in service did an excellent job! Thank you very much! More
by TAD2
Employees Worked With
December 01, 2023
your Service writers need to communicate with the customer as to the progress of the repair or repairs that are being done. Especially when the vehicle is kept overnight> When they don't communicate, customer as to the progress of the repair or repairs that are being done. Especially when the vehicle is kept overnight> When they don't communicate, this leaves the customer very vunerable and no transportation to and from work. However, I do appreciate the loaner that was offered an apology for miscommunication. More
by james.milton78550
December 01, 2023
Gavynn was very professional and they found out what was wrong with my car. Thank you. wrong with my car. Thank you. More
by jlsistrunk
Employees Worked With
December 01, 2023
Gavin is consistently helpful and does a great job as my advisor. I really appreciate his attentiveness and communication. I recently brought my truck in for the second time because it frequently makes advisor. I really appreciate his attentiveness and communication. I recently brought my truck in for the second time because it frequently makes a horrible squeaking noise whenever me or my husband drive it. Both times we have brought it in, it won’t make the noise which is so frustrating. We even took a video of the noise it makes and sent that to Gavin, but neither him or the tech could get the truck to make the noise. I know this is no reflection of Gavin, he really went above and beyond to try to replicate the issue and I greatly appreciate that. I’m just frustrated that we have to drive a squeaky truck around which is really embarrassing, especially since it’s less than a year old. More
by Mary Jenkins
Employees Worked With
December 01, 2023
Fastest dealership oil change/tire rotation and recall inspection I have ever experienced. Now that I know, I will expect the same service every time😊 inspection I have ever experienced. Now that I know, I will expect the same service every time😊 More
by CHOWNINGT
Employees Worked With
December 01, 2023
I always receive excellent service, quick and efficient. The mechanics work on my vehicle with respect which is very important to me. Thank you The mechanics work on my vehicle with respect which is very important to me. Thank you More
by DONNALIPSEY
Employees Worked With
