James Wood AutoPark - Service Center

Seamless and easy. All work and times done as promised. Jarrett was very responsive to needs. All work and times done as promised. Jarrett was very responsive to needs. More

Dealership was awesome. Rudy was great, the whole staff at James Wood really helped my wife and I find our dream mom car! Rudy was great, the whole staff at James Wood really helped my wife and I find our dream mom car! More

As always, the service dept knocks it out of the park. This is one of the main reasons I've bought my new vehicles for the past 25 years at James Wodds. This is one of the main reasons I've bought my new vehicles for the past 25 years at James Wodds. More

Great service and Tim is always a pleasure to work with. Would recommend to a friend. Would recommend to a friend. More

Everyone was pleasant, courteous and knowledge. I would have preferred a low cost on the parts. I would have preferred a low cost on the parts. More

First class service, they strive for customer satisfaction 💯 of the time. They have exceed every expectation with every interaction I’ve had. A+ service from a trusted top tier dealer. satisfaction 💯 of the time. They have exceed every expectation with every interaction I’ve had. A+ service from a trusted top tier dealer. More

I scheduled the appointment online using their service coupon. It was for a full synthetic oil change. It didn’t include tire rotation. It took nearly two hours for the appointment. They recommended sever coupon. It was for a full synthetic oil change. It didn’t include tire rotation. It took nearly two hours for the appointment. They recommended several add ons. Two of them were air filters. I just replaced one of them so I asked why they recommended a replacement. They said it was due to mileage. I asked to see a picture of the filters to determine if they actually needed replacement and I never received a response. When they told me it was ready, the bill was higher than expected because they added a tire rotation. I told them I didn’t ask for it. They called the service manager over and he told me I scheduled it online. I told him the coupon didn’t include it. He muttered under his breath “yes it did” and told the cashier to take it off my bill. I didn’t like being accused of stealing services. When he came out to the vehicle when I drove up, I told him I was there for oil change. He never confirmed if anything else was going to be done to my vehicle. It was a bad appointment overall. More

Took car in check engine light was on. They didn’t have the part to fix said they would order and let me know when it’s in could take two weeks or more They didn’t have the part to fix said they would order and let me know when it’s in could take two weeks or more More

Edwynn did a great job and getting him my truck tires installed and doing inspection on my truck. It came back nice and clean. installed and doing inspection on my truck. It came back nice and clean. More

James wood do not have loaner cars when there customer have to leave their vehicle so that they could Diagnostic to find out the problem with the vehicle. I think they could do a better job in that area. have to leave their vehicle so that they could Diagnostic to find out the problem with the vehicle. I think they could do a better job in that area. More