James Wood AutoPark - Service Center

We've been loyal to James Wood for over a decade now, purchasing multiple vehicles and since 2017 a lot of service work. We purchased the current vehicle, a 2020 Silverado 3500 with only 39,000 miles on purchasing multiple vehicles and since 2017 a lot of service work. We purchased the current vehicle, a 2020 Silverado 3500 with only 39,000 miles on it from James Wood, which has returned for service work multiple times. The first service, shortly after purchase required an ECM flash which resulted in a dramatic reduction in fuel mileage on the truck, from a 22mpg average to now 18mpg at best and a noticeable increase in DEF use. Since then it has returned for multiple check engine codes, which was the reason for this service visit. During each of those visits, the service department has constantly alleged aftermarket parts, such as an air filtration system change are the root cause for each visit. I've been accused of modifying or programming the ECM and threatened with a loss of warranty coverage. It's no secret the ECM on these vehicles is highly encrypted and can not be modified without detection. During this visit, for a NOX sensor code, the aftermarket air filter system was blamed and we were told an ECM flash was the fix. This resulted in a $210.00 out of pocket charge for the service visit. After speaking with the manufacturer of the air filter system, they, Banks Engineering, assured me the air filter was not the root cause of a NOX code. Given the fact the filter system has been on the truck for over 13,000 miles without prior NOX code issue, this does raise doubt in the solution sold to us. I know GM has published service bulletins regarding the failure of NOX sensors failing to learn on the L5P engine. At this point I have to question the integrity of the service department at James Wood for selling the easy fix of an ECM flash as described in the service bulletins. I also will not be threatened with the forfeiture of my warranty for making changes to the vehicle which do not modify programming. This is outlined in the 1975 Magnuson-Moss Warranty Act, which details use of aftermarket parts and vehicle warranty protection. After this experience with service and staff changes in sales, I'm not sure we will return to James Wood Denton in the future. More

Rachel is very kind, friendly and knowledgeable. James Wood Cadillac Service department is very clean. James Wood Cadillac Service department is very clean. More

Always happy and professional. Takes care of our needs and communicates what is going on with our car. Takes care of our needs and communicates what is going on with our car. More

Kyle went above and beyond getting my wife’s Cadillac out of the body shop of the body shop More

Jared did his usual great job taking care of things . .. I was in for our 45k check on our 2021 Acadia AT4. .. I was in for our 45k check on our 2021 Acadia AT4. More

Jared did a great job in keeping me informed on the progress of the service needed. progress of the service needed. More

Rachel Alvey was friendly and courteous. James woods has done a good with my service. James woods has done a good with my service. More

Love james wood and all service dept. Taylor and franklin. I have nothing b g more to say except ty Taylor and franklin. I have nothing b g more to say except ty More

Great people to work with. Fast, Professional and educated on the products they are selling. I worked with 2 people in the fleet department. Ray and Brian. Fast, Professional and educated on the products they are selling. I worked with 2 people in the fleet department. Ray and Brian. More

Great, quick service! I’ve always had fast, efficient service at James Wood. I highly recommend them!! I’ve always had fast, efficient service at James Wood. I highly recommend them!! More